This position will manage and lead a team of administrators in order to facilitate the processing of both internal and external client instructions on behalf of the relevant department.
Closing date: 21 June 2024
Location: Johannesburg
Job Responsibilities
- Minimize expenses by using cost effective processes and staying within the operational budget.
- Ensure turnaround times are met through processing financial transactions within the Service Level Agreement (SLA) requirements.
- Ensure effective management of work by adhering to stipulated timeframes and quality delivery of work.
- Exposure working with the FSCA in an oversight and management position.
- Working as a registered and approved key individual.
- Develop and maintain collaborative relationships with external clients through offering quality service and meeting turnaround times.
- Manage trusting working relationships with internal stakeholders through engagement sessions, appropriate reporting and regular communication.
- Ensure client satisfaction by understanding and meeting their required needs.
- Manage the performance of staff by putting in place resource plans that include work allocation and clear accountability.
Essential Qualifications – NQF Level
- Matric / Grade 12 / National Senior Certificate
- Advanced Diplomas/National 1st Degrees
Preferred Qualifications
- 120 FAIS Credit qualification or alternatively a Degree.
- RE1
- Class of Business in Short-term/ Long Term insurance
Minimum Experience Level
- 3-5 years’ experience within the Insurance environment.
Technical / Professional Knowledge
- Business administration and management
- Client service management
- Communication Strategies
- Diversity management
- Financial Accounting Principles
- Governance, Risk and Controls
- Operations planning
- Principles of project management
- Relevant regulatory knowledge
- Service level agreements
Behavioural Competencies
- Coaching
- Customer Focus
- Decision Making
- Building talent
- Influencing
- Planning and Organizing
