Nedbank is hiring: Team Leader-Contact Centre

This position will manage and lead a team of administrators in order to facilitate the processing of both internal and external client instructions on behalf of the relevant department.

Closing date: 21 June 2024

Location: Johannesburg

Job Responsibilities

  • Minimize expenses by using cost effective processes and staying within the operational budget.
  • Ensure turnaround times are met through processing financial transactions within the Service Level Agreement (SLA) requirements.

  • Ensure effective management of work by adhering to stipulated timeframes and quality delivery of work.
  • Exposure working with the FSCA in an oversight and management position.
  • Working as a registered and approved key individual. 
  • Develop and maintain collaborative relationships with external clients through offering quality service and meeting turnaround times.

  • Manage trusting working relationships with internal stakeholders through engagement sessions, appropriate reporting and regular communication.
  • Ensure client satisfaction by understanding and meeting their required needs.
  • Manage the performance of staff by putting in place resource plans that include work allocation and clear accountability.

Essential Qualifications – NQF Level

  • Matric / Grade 12 / National Senior Certificate
  • Advanced Diplomas/National 1st Degrees

Preferred Qualifications

  • 120 FAIS Credit qualification or alternatively a Degree.
  • RE1
  • Class of Business in Short-term/ Long Term insurance

Minimum Experience Level

  • 3-5 years’ experience within the Insurance environment.

Technical / Professional Knowledge

  • Business administration and management
  • Client service management
  • Communication Strategies
  • Diversity management

  • Financial Accounting Principles
  • Governance, Risk and Controls
  • Operations planning
  • Principles of project management
  • Relevant regulatory knowledge
  • Service level agreements

Behavioural Competencies

  • Coaching
  • Customer Focus
  • Decision Making
  • Building talent
  • Influencing
  • Planning and Organizing

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