Mail Service Assistant wanted at Clicks Group Limited

Clicks is looking to recruit a Mail Service Assistant to work within Group Facilities department. The role will be based at the Regional Office in JHB and will report to the Administrative Assistant.

Closing date: 18 June 2024

Location: Johannesburg

Purpose and Objectives:

The person will be responsible for receiving, handling and delivery of all mail related items; In and Outgoing Mail, Registered Mail, Incoming Faxes, Courier items, including supplies and performing loading bay activities.

Incoming Mail:

  • Sorting of all Incoming mail Items daily.
  • Ad hoc Incoming Mail tasks as requested.
  • Handle all Registration Items daily.
  • Handle all incoming faxes daily.
  • Handle and Sort all Courier Items Received
  • Deliver mail to Departments

Outgoing Mail:

  • Collection of Mail from Departments
  • Daily handling and sorting of all Post Office, External, Outgoing Mail Items and courier parcels daily.
  • Handle all ad hoc tasks as requested.
  • Handle all Registration Items daily.

Dry Cleaners:

  • Receive and Dispatch of Dry Cleaning from Staff
  • Write up documentation relating to Dry Cleaning
  • Accept and Document Payment for the service.
  • Liaise with the Dry Cleaning collections team.

Loading and Receiving bay Duties:

  • Receive all deliveries and enter into the relevant registers
  • Distribution of all Mail House items and supplies daily
  • Check seals on incoming Rollertainers and deliver to right department.

Policies and Procedures:

  • Ensure that Policies and Procedures relating to Health and Safety as well as Quality of Work are adhered to
  • Report any discrepancies or concerns to your Supervisor.
  • Take every precaution to ensure that you are compliant with all Policies and Procedures.

Minimum requirements

Qualifications and Experience:                                                         

  • Matric
  • 2/3 years similar working experience in a similar environment

Skills, Abilities and Job Related Knowledge:

  • Should understand and be able to operate equipment and software relating to the mailroom
  • Customer Service experience
  • Good understanding of SLA’s and Processes and Procedures

Essential Competencies: 

  • Ability to communicate effectively at all levels.
  • Must be energetic and highly self-motivated
  • Must be reliable and approachable
  • Must be self-motivated and team oriented

  • Must be friendly, polite and helpful when dealing with customers
  • Must be able to work competently under pressure
  • Must be service oriented.
  • Must be able to work independently.

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