The role requires you to provide efficient and effective administration support to ensure the smooth running of a functional area.
Closing date: 06 July 2024
Location: Johannesburg
Are you someone who can:
- Confirmation of repairs for following day (Confirm correct address and contact numbers)
- Initially call the clients and thereafter send client a reminder/confirmation SMS for the booking made.
- Ensuring technicians have their repairs for the next day, with correct claim numbers as well as correct details on the clearance certificate (address for repairs, telephone numbers, etc.)
- Updating TIA with booking date or feedback if on hold or client unavailable.
- Ensuring technicians have 3 to 5 repairs per day.
- Receiving comeback, contact client within 24 hours to make re-visit booking.
- Receiving compliments for technicians, replying to client and forward to technician.
- Make out excess invoices as well as pay on use invoices, attach proof of payment.
- Doing Streamline area confirmation on TIA.
- Receiving of clearance forms and photos, update sheet. Ensure quality check is done
- Remove Streamline as repairer when client referred to a workshop and inform the call centre.
- Updating of daily spreadsheet with the repairs completed for the day
- Invoicing daily repairs, completing speed point payments report and updated the respective
- Sheets, ensuring quality check is done
- Ensuring quality checks for monthly sheets are done on adhoc basis
You will be an ideal candidate if you:
- Matric
- 1 to 2 years’ experience in similar role
- Fully Computer Literate
- Experience in administration and in the insurance industry
- Solid understanding of internal processes and procedures.
- Understanding of reports and stats (excel)
You will have access to:
- Opportunities to network and collaborate
- A challenging working environment
- Opportunities to innovate
We can be a match if you have the following:
- The candidate must have a tendency towards good time keeping and punctuality.
- Effective communication skills both orally and written will not be compromised.
- Effective self-management of annual and other leave,
- Effective self-management of telephone and e-mail usage
- Meticulous attention to detail, accuracy and quality of work delivered
- Must be a Team Player
