Clicks is looking to recruit a Mail Service Assistant to work within Group Facilities department. The role will be based at the Regional Office in JHB and will report to the Administrative Assistant.
Closing date: 18 June 2024
Location: Johannesburg
Purpose and Objectives:
The person will be responsible for receiving, handling and delivery of all mail related items; In and Outgoing Mail, Registered Mail, Incoming Faxes, Courier items, including supplies and performing loading bay activities.
Incoming Mail:
- Sorting of all Incoming mail Items daily.
- Ad hoc Incoming Mail tasks as requested.
- Handle all Registration Items daily.
- Handle all incoming faxes daily.
- Handle and Sort all Courier Items Received
- Deliver mail to Departments
Outgoing Mail:
- Collection of Mail from Departments
- Daily handling and sorting of all Post Office, External, Outgoing Mail Items and courier parcels daily.
- Handle all ad hoc tasks as requested.
- Handle all Registration Items daily.
Dry Cleaners:
- Receive and Dispatch of Dry Cleaning from Staff
- Write up documentation relating to Dry Cleaning
- Accept and Document Payment for the service.
- Liaise with the Dry Cleaning collections team.
Loading and Receiving bay Duties:
- Receive all deliveries and enter into the relevant registers
- Distribution of all Mail House items and supplies daily
- Check seals on incoming Rollertainers and deliver to right department.
Policies and Procedures:
- Ensure that Policies and Procedures relating to Health and Safety as well as Quality of Work are adhered to
- Report any discrepancies or concerns to your Supervisor.
- Take every precaution to ensure that you are compliant with all Policies and Procedures.
Minimum requirements
Qualifications and Experience:
- Matric
- 2/3 years similar working experience in a similar environment
Skills, Abilities and Job Related Knowledge:
- Should understand and be able to operate equipment and software relating to the mailroom
- Customer Service experience
- Good understanding of SLA’s and Processes and Procedures
Essential Competencies:
- Ability to communicate effectively at all levels.
- Must be energetic and highly self-motivated
- Must be reliable and approachable
- Must be self-motivated and team oriented
- Must be friendly, polite and helpful when dealing with customers
- Must be able to work competently under pressure
- Must be service oriented.
- Must be able to work independently.
