As an Inbound Sales Consultant, you’ll be using your selling skills and empathy, coupled with detailed product expertise to ensure customers experience exceptional service and support across all customer journeys
Closing date: Not specified
Location: Cape Town
What you will be doing
- Engage with high-potential merchants via phone, email, and other channels, in a timely, professional, and accurate manner, all while demonstrating a willingness to go the extra mile.
- Manage a pipeline of sales leads, proactively contacting prospective merchants via phone, email, or chat to understand their needs, qualify them and find the most effective solution and complete the sale
- Meet personal/customer success targets (KPIs) as set by the sales and channel development team
- Fulfil required administrative duties relating to each sale in an accurate and timely manner
- Continuously educate the organisation on our customers’ pain points and needs (Be the voice of our customers).
- Have fun and contribute to a positive team culture
- Stay informed about industry trends, competitor offerings, and regulatory changes to position our products in the market effectively.
About you
- Proven inbound and outbound sales experience (preferably in a fast-paced Fin-tech or international company).
- Strong understanding of payment processing technologies and solutions.
- Proactive, detail-oriented, and demonstrates resilience under pressure.
- Ability to work independently with rigorous time management and diligent use of necessary systems
- This specific role requires the candidate to be very flexible when it comes to working as per a shift schedule
- Effective communication and customer relations skills, with the ability to develop and nurture relationships over the phone, in person, and across all digital platforms.
- Ability to remain calm and perform well in high-stress moments.
- Be tech-savvy, and have a working knowledge of operating CRM databases and other business tools, such as Salesforce, Natterbox, Intercom
- Daily management of Slack channels and notification
The People We’re Looking For
We’re looking for people who want to grow. And as Yoco grows we hope they stay with us, long term.
Building things that make society more equal is a daunting task. And it’s not for everyone. We never stop pushing, we break things to rebuild, we challenge ourselves and teammates. We start over, we constantly evolve — and we do it fast. We know that it’s just the right kind of meaningful madness for our kind of visionary human.
So, who are you? You’re someone who resonates with our mission, but also our values, when it comes to how we work.
You’re a curious problem-solver with a passion for doing good. You’re bright and grounded, experimental and bold. You play open cards and get stuck in. You’re not afraid of change. You close the loop.
At Yoco, we love to laugh, cherish each other’s quirks, and be authentic.
Find out more about who we are here.
We encourage applicants from diverse backgrounds to apply and ask that you please send your application in English and help us reduce unconscious bias by leaving out your picture, age, address, and other unnecessary information in your CV.
