This position will provide a professional service to customers and escalate service issues to management
Closing date: 05 June 2024
Location: Limpopo
Minimum Requirements
Qualification(s):
- National Diploma Marketing/Finance/ Commerce/Engineering/Social Science/Business Management/Customer Service at NQF6 with 240 credits
Related Minimum Experience:
- 2 Years Experience in a customer service, relations environment
Skills and Competencies
Behavioral
- Integrity
- Honesty
- Trustworthiness
- Professionalism
- Dealing with ambiguity and complexity
Leadership
- Team Player
- Motivating Teams
- Coaching
- Mentoring
- Developing
- Lateral thinker
Knowledge
- Business management
- Finance and costing
- Pricing
- Customer services and product
Skill
- Transformation management
- Computer literate
- Time management
- Interpersonal
- Relationship building
- Functional and technical
- Problem solving
- Analytical
- Negotiation
- Communication
Key Responsibilities
- Attend to escalated customer interactions.
- Attend to office activities.
- Ensure customer service improvement.
- Provide reports.
- Attend to customer claims
