Clicks Group is looking to recruit a permanent Receptionist to work for United Pharmaceutical Distributors (UPD). The role will be based at Port Elizabeth branch and will report to the Branch Manager.
Closing date: 20 May 2024
Location: Port Elizabeth
Role Purpose:
To manage the reception area and providing administrative support in order to ensure that customer needs are met in a professional, effective and efficient manner.
Role Objectives:
Receiving Clients as per the set SOP,
- Greet visitors appropriately
- Determine visitor needs in a professional manner
- Maintain visitor register
- Offer refreshments to visitors where appropriate
- Direct visitors to correct person
- Ensure back up when absent from reception desk
Answer Phone Calls
- Answer and address incoming phone calls in a timely and polite manner
- Clearly determine the purpose of the call
- Deal with queries and provide correct information
- Forward calls to appropriate person
- Take and deliver messages accurately and completely
Manage Mail
- Sort and distribute incoming mail
- Prepare outgoing mail for pick-up or courier
- Organize courier deliveries
Administration/Clerical Support
- Perform day to day administrative functions e.g. ordering of stationary, collating data and any other applicable admin fuctions.
- Maintain equipment and report any malfunctions e.g. KABA, Turnstile report etc
- Book meeting rooms and sending booking confirmation to participant
- Assist with Labour broker or service provider Kaba enrollment etc.
Minimum requirements
Experience and Education:
- Matric or NQF level 4
- Contact Centre or Telephony Etiquette Certificate desirable
- Minimum 1 year relevant customer service experience
- Minimum 1 year switchboard / receptionist experience
Job related knowledge
- Front desk support or Office administration
- Knowledge of computers and relevant software applications
- Knowledge of customer service principles and practices
Competencies Required:
- Effective communications skills – oral & written
- Computer skills including the ability to do spreadsheet and word processing
- Time management skills
- First Call resolution
