This position will provide and support efficient personalised generic and interface customer services to Eskom’s residential customers in a defined geographical area.
Closing date: 31 May 2024
Location: Limpopo
Minimum Requirements
Qualification(s):
- Grade 12/NCV4/NSC3/N3 and languages/ Diploma/Certificate Low-voltage official at NQF4 with 120 credits
Related Minimum Experience:
- 2 Years Basic understanding of electricity
Skills and Competencies
- Behavioral
- Integrity
- Honesty
- Trustworthiness
- Professionalism
Leadership
- Team Player
Motivating Teams
- Coaching
- Mentoring
- Developing
Knowledge
- Thorough understanding of customer service and marketing theory
- Understanding business processes
- Understanding Eskom business
Skill
- Relationship building
- Functional and technical
- Problem solving
- Analytical
- Negotiation
- Communication
Key Responsibilities
- Build customer relationships.
- Maintain customer data.
- Execute generic service activities.
- Execute vending and prepaid activities.
- Facilitate and enable quotation and connection activities.
- Facilitate and enable conventional measurement and metering tasks.
