To carry out pre-quote and related activities to provide supply to residential and non-residential customers with an annual consumption of less than 4 gigawatt hours (GWh), in a defined geographical area.
Closing date: 05 July 2024
Location: KwaZulu-Natal
Minimum Requirements
Qualification(s):
National Diploma in Marketing/ Finance/ Commerce/ Engineering/ Social Science/ Business Management/Customer Service at NQF6 with 240 credits
Experience:
2 years’ Experience in a customer service environment.
Skills and Competencies
- Behavioral
- Professionalism
- Honesty
- Integrity
Leadership
- Team player
- Motivating teams
- Coaching
- Mentoring
- Developing
Knowledge
- Electro technology
- Tariffs
- Customised pricing agreements, customer incentive scheme
- Energy management
- Wiring regulations
- Eskom product
Skill
- Communication
- Planning and organisational
- Interpersonal, interaction
- Valid driver’s license
Key Responsibilities
• Handle quotation and connection activities.
• Provide existing or new customer data.
• Provide product information and service advice.
• Handle generic service activities.
• Build a customer relationship base.
• Maintain the daily customer service activity operations.
