Eskom is hiring: Assistant Officer Cust Service Area (x3 posts)

To carry out pre-quote and related activities to provide supply to residential and non-residential customers with an annual consumption of less than 4 gigawatt hours (GWh), in a defined geographical area.

Closing date: 05 July 2024

Location: KwaZulu-Natal

Minimum Requirements


National Diploma in Marketing/ Finance/ Commerce/ Engineering/ Social Science/ Business Management/Customer Service at NQF6 with 240 credits

2 years’ Experience in a customer service environment.

Skills and Competencies

  • Behavioral
  • Professionalism
  • Honesty
  • Integrity 


  • Team player
  • Motivating teams
  • Coaching
  • Mentoring
  • Developing


  • Electro technology
  • Tariffs
  • Customised pricing agreements, customer incentive scheme
  • Energy management
  • Wiring regulations
  • Eskom product


  • Communication
  • Planning and organisational
  • Interpersonal, interaction
  • Valid driver’s license

Key Responsibilities

• Handle quotation and connection activities.
• Provide existing or new customer data.
• Provide product information and service advice.

• Handle generic service activities.
• Build a customer relationship base.
• Maintain the daily customer service activity operations.

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