Discover your potential as an Receptionist at Auto Pedigree based in Kempton Park. A dynamic leader in the car retail sales industry is looking for an experienced Receptionist who is professional and friendly as well as patient and tolerant to join their resilient, target driven team.
Closing date: 10 June 2024
Location: Spartan, Kempton Park
Position OverviewTo identify the needs of customers, match customer needs with our service offering, drive the business for growth, retention and scale of new and existing customers through customer satisfaction. These results would be achieved through lead conversion and building relationships with internal and external customers.
Specific Role Responsibilities
Call Handling
- Ensure that the clients are informed of the procedures of the company and applicable financial Institutes regarding Finance
Applications - Manage customer situations
- Respond promptly to the needs of the customer and solicit feedback to improve service
- Respond to requests for service or assistance from the branches
- Build customer’s interest in the services and products offered by Auto Pedigree
- Following up on each enquiry and ensuring that the client was given efficient time to respond
- Attend to outbound and inbound calls with speed and efficiency
Problem Solving
- Analyze the various parts of a situation properly and develop logical solutions
- Identify and escalate priority issues
- Maintain calmness in a difficult situation besides upholding the values of the organization
- Resolve problems efficiently and professionally
Administrative Duties
- Update the Lead Management System with regards to feedback on leads
- Record all activities on the required reports
- Email correspondence from clients
Customer Service
- Ensure that the clients are informed of the procedures of the company and applicable Financial Institutes regarding Finance Applications
- Manage customer situations
- Respond promptly to the needs of the customer and solicit feedback to improve service
Respond to requests for service or assistance from the clients
Build customers interest in the services and products offered by Auto Pedigree and promoting brand awareness through marketing and opportunities
Customer Service Orientation
Miscellaneous
- Participate in sales and team meetings
- Participate in sales training
- Follow department standard operating procedures
- Adhere to the policies and procedures of the company
- Any other duties as assigned
Qualifications and Experience, Minimum Experience
2 years relevant Experience
Minimum Qualification
Grade 12/ Senior Certificate
Minimum Requirements
- Computer literate with a basic level of competence with Excel and Outlook
- A valid South African ID document
- A valid drivers licenceThe appointed person will be required to work, shifts, some weekends and travel
Skills and Personal Attributes
- Comprehend, capture and interpret basic customer information
- Ability to adapt to the changing environment, any delays or other unexpected demands
- Target driven and ability to meet deadlines
- High level of motivation and good social skills
- Ability to work well as part of a team or as an individual
- Sound knowledge of telephone etiquette
- Customer Service Orientated
- Attentive to cost saving
- Time Management
- Attention to detail
- Ability to follow instructions as well as take responsibility for their actions and also keep commitments
- Sales and marketing skills
- Knowledge of NCA
