Collections Consultant (x8) wanted at Capfin

The successful incumbent will ensure collections targets are always met with high service levels being maintained. All customers are assisted in a friendly and in a courteous manner and all queries are resolved in line with company Service Level Agreement.

Closing date: Ongoing

Location: Northern Suburbs – Cape

Key Performance Areas

  • Ensure that you have a full understanding of our collections processes, policies and procedures whilst always adhering to best practice standards
  • To achieve the individual performance criteria set for all Consultants whilst at the same time always maintaining a high level of productivity daily

  • Obtaining a reasonable Promise to Pay on accounts in Collections that is in line with the approved negotiation strategy and call script
  • Ensure that the quality of work produced is in line with the departmental quality standards
  • Capture required data accurately in order to ensure all systems are up to date and are used efficiently
  • Always provide an Exceptional Customer Experience

  • Ensure a professional, polite, and efficient service is always offered by acting as an ambassador internally and externally
  • Handle objections / negotiations appropriately to ensure that positive results are achieved whilst maintaining customer satisfaction



  • Senior Certificate – Grade 12


  • Minimum of 1 year’s collections experience within a Call Centre environment
  • Be fluent in one or more languages

Functional Competencies

  • Strong negotiation skills
  • Target Driven
  • Computer and Numeracy literate
  • Excellent communication skills (verbal and written)

  • Accurate, organised, and able to multitask
  • Ability to handle difficult calls in a patient and understanding manner
  • Well-presented and be representative of the Company brand
  • Ability to work under pressure
  • Must be dependable

Behavioural Competencies

  • Teamwork
  • Quality and Detail Orientation
  • Strong Customer Service Orientation
  • Following instructions and procedures
  • Effective Communication
  • Assertiveness

Should you not receive a response within 4 weeks of your application, please consider your application to be unsuccessful.

By submitting your application, you are giving Capfin implicit consent to the storage and processing of your personal information.

Capfin is committed to creating equal employment opportunities.

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