Eskort Pty Ltd has an exciting opportunity for a Receptionist to join their team in Irene Pretoria on a permanent basis.
Closing date: 05 June 2024
Location: Gauteng, Centurion
The purpose of this position:
1. To be the first point of contact for the Company by welcoming guests and greeting people who visits/enters the Company.
2. Coordinating all front-desk activities, including, but not limited to, distributing correspondence and redirecting phone calls.
Qualification:
- Grade 12
- Additional certification in (for example) Office Management would be advantageous
Experience:
- Proven work experience as a receptionist, front-office representative or in a similar role
- Previous experience with Microsoft Office software preferred
Knowledge Required:
- Hands-on experience with office equipment (e.g. printers)
- Familiarity and knowledge on phone systems and switchboard operations
Skills Required:
- A professional attitude and appearance
- Excellent multi-tasking and organizational skills
- Ability to deal with pressure
- Resolve concerns promptly
- Good telephone etiquette and listening skills
- Fluent in English and Afrikaans
Key Performance Areas and Job Activities:
1. Answering and Screening Calls
- Answering, screening and transferring incoming calls to relevant personnel.
- Taking messages.
- Answering customer queries by providing basic and accurate information via phone/email.
- Transferring customers to the nearest retail stores.
- Updating the telephone list on a monthly basis.
- Operates the telecommunication system of the Company.
2. Ordering of Office Supplies
- Ordering of office stationary.
- Ordering of other office commodities such as cleaning supplies and food on an ad-hoc basis.
- Ordering of Business cards for staff including Store Cards for the Sales Team.
3. Welcoming Guests/Visitors
- Servings guests by greeting, welcoming, directing them appropriately and offering refreshments.
- Accepting courier parcels (including mail deliveries) and ensuring that relevant parties receive parcels.
- Assist with Guest WI-FI passwords as and when required.
4. Other
- Offering administrative support across all Departments within the Company.
- Performing other clerical receptionist duties such as filing, photocopying, transcribing, and faxing.
- Keeping a safe and clean reception area by complying with procedures, rules, and regulations.
- Ensure that the reception area is tidy and presentable at all times.
- Assist the PA of the CEO as and when required
