Epiroc AB is currently holding a vacant post for a Branch Administrator based in Krugersdorp, Gauteng
Closing date: Ongoing
Location: Krugersdorp, Gauteng
The role
- Accurate order processing, invoicing, and time-keeping schedules.
- Performs various clerical office tasks including maintaining files, records, scheduling, compiling data, investigating information, processing documents, posting records, and typing correspondence and reports from drafts.
- Sort and distribute incoming and outgoing mail, including using a scale to determine appropriate postage/shipping method.
- Respond to customer concerns by providing follow-up and feedback on task performance.
- Site reports, daily, weekly, and monthly as required.
- Breakdown and call out cost recovery.
- All admin and filing in the office.
- Client enquiries and problem-solving.
- Keep customers updated on delivery timelines and prioritize any pending orders for faster processing.
- Liaising with all customers to keep good relations in good order.
- All admin-related duties where my assistance is required.
- Site stationery and groceries orders
Competences, skills and experience
- 2 years related work experience.
- Extensive experience in a fast-paced customer service setting.
- Experience in a manufacturing environment with a quality brand is desirable.
- Responsible, accountable and ability to work independently under pressure.
- Able to work in a fast-paced environment and under pressure.
- Exceptional verbal and written communication skills.
- Highly proficient level computer skills including Ms. Word, PowerPoint Excel, and Outlook.
- Excellent telephone sales personality skills.
- Prominent organization and presentation skills.
- Excellent time management skills.
- Highly energetic and self-starter and self-motivator or competent.
- Decision-making, problem-resolution, and creative thinking skills.
- Able to multi-task the activities with shifting priorities.
- Should be honest, assertive, and systematic.
Behaviors
- Excellent time management.
- Energetic and self-starter.
- Able to multitask activities by shifting priorities.
- Decision-making, problem-solving mentality.
- Emotional Intelligence
- Customer services
