As a Switchboard Operator at Mount Nelson Hotel, you are on the frontlines of providing exceptional customer service through knowledgeable and welcoming interactions with guests over the phone. If you’re looking to develop your skills and be part of the future of luxury, this is your moment.
Closing date: Ongoing
Location: Cape Town, Western Cape
Primary Responsibilities Include:
- Assists callers by answering the line and connecting the caller to the correct person or department.
- Ensure the smooth running of the switchboard functions, including but not limited to, message taking, message delivery and the hotels switchboard operations.
- Assist with departmental administration.
- Provide information about hotel amenities and promote hotel services and ensure you stay self-informed on what activities are available in the city and surrounds.
Requirements
What You Bring:
- Previous proven administration or experience in similar role required.
- Previous Switchboard experience -advantageous
- Outstanding telephone etiquette skills.
- Excellent written, computer and verbal communication skills.
- Customer / staff focused & Team orientation.
Benefits
What We Offer:
At Mount Nelson, we pride ourselves on fostering a culture built on kindness, active listening, and genuine connections with our colleagues and guests. We offer a comprehensive range of compensation, perks and benefits including:
- Competitive basic salary
- Loyalty and recognition rewards programs
- Employee Assistance & Wellness programs
