Santam’s Motor COE Claims has a position available for a Motor COE Claims Service Consultant that will be based at West End Office Park, Centurion or The Hill on Empire, Johannesburg. Depending on the motor COE requirements.
Closing date: Ongoing
Location: Johannesburg, Gauteng, ZA
JOB DESCRIPTION
The purpose of this position is to process all the allocated Motor Claims and get them ready for an assessor to be appointed. The CSC will be responsible for all communication, queries with the client, Intermediary/Service Provider as well as arranging rental on the claim.
KEY RESPONSIBILITIES
- Manage workload and instructions from system through any communication and or documents.
- Required to check completeness and correctness of documents.
- Responsible for all actions to get claim assessment ready.
- Contact client or intermediary telephonically for outstanding information.
- Required to follow up on claims to receive digital images and or any documentation necessary for Assessment.
- Handle complaints, queries and all interaction with clients, Intermediaries, Service Providers, internal stakeholders, Relationship Managers, Claims Committee and Underwriters.
- Process payments and orders as per Assessor instruction
- Compiling of all rejection letters and distribution thereof to relevant stakeholders
QUAILIFICATIONS & EXPERIENCE
- Matric
- Fully computer literate (MS Office)
- 2 – 4 years’ claims experience
- Any previous claims handling, pre-support and or post support experience is advantageous.
- Prior experience in dealing with Heavy Commercial, AGRI, Yellow Machinery, Carvan and Motorcycle claims will be advantageous.
- Knowledge of Claim Centre, BPM and Searchlight will be advantageous.
SKILLS
- Ability to verify and interpret policy and appraisal detail.
- Good communication skills
- Telephonic skills
- Ability to handle conflict and negotiate.
- Basic business ethics
COMPETENCIES
- Problem solving.
- Information Seeking
- Producing creative solutions.
- Adapting to changing circumstances.
- Performing under pressure.
- Deciding & initiating action.
- Teamwork and cooperation
- Customer Service Orientation
