Sanlam Group is recruiting a Client Services Agent to be based in Midrand, Gauteng, South Africa
Closing date: 14 June 2024
Location: Midrand, Gauteng, South Africa
Minimum Qualification Required
• Grade 12/Standard 10/NQF 4
• RE5 & FAIS qualified
Minimum Experience
• Minimum 3 years Call Centre and administrative experience
• Minimum 1-year BI client services experience (Preferably in the Client Services environment)
Competencies Required
• Excellent knowledge of MiWay Business products and systems
• Excellent experience on TIA/MIA accounts
• Knowledge of the Collections Queues and Processes
• Must be highly proficient in dealing with clients at all levels
• Understanding of Excel
• Organized
• Professionalism
• Self-disciplined
• Self-motivated
• Analytical
• Desire to excel
• Problem solving skills and solution oriented
• Flexibility
• Ability to multi-task and cope with pressure
• Attention to detail
• Excellent administrative skills
• Good communication skills
• Able to work flexible hours
• Customer focus
• Active listening skills
• Results oriented
• Teamwork
• More than one language (Afrikaans will be advantageous)
• Good attendance record a must
What will you do?
Responsible for inbound/outbound telephonic communication with client base. Ensures the quality of service exceeds customer expectations and establishes constructive relationships with client base.
Utilises IT system accurately and ensures that all queries are answered effectively. Refers calls to appropriate departments only if unable to solve query appropriately. Provides accurate product information to clients in line with standards and protocols.
Knowledge and Skills
- Customer Service
- Team Support
- Administration
- Quality, compliance and accreditation
Personal Attributes
- Communicates effectively – Contributing dependently
- Decision quality – Contributing dependently
- Action orientated – Contributing dependently
- Optimises work processes – Contributing dependently
