Amrod has a vacant post for a RETURNS CLERK AND STOREMAN based in Cape Town
Closing date: 05 June 2024
Location: Cape Town
MINIMUM SKILLS AND KNOWLEDGE REQUIRED
- Standard 10 / Grade 12 or equivalent.
- Previous experience in Returns would be advantageous.
- Ability to communicate effectively in English (verbally and in writing).
- Good computer literacy, i.e.: Microsoft Excel and Outlook.
- Ability to work overtime/weekends in accordance with operational requirements.
BEHAVIOURAL DIMENSIONS REQUIRED
- Honest and hardworking.
- Ability to work efficiently on own or as part of a team, in a pressurised environment.
- Meticulous attention to detail.
- Strong problem-solving skills.
- Good sense of urgency.
BRIEF DESCRIPTION OF KEY PERFORMANCE AREAKEY PERFORMANCE AREA
- Inspect and credit returned samples.
- File and keep records of returns.
- Process bulk returns from dispatch.
- Inform Sales/Customer Care of returned stock.
- Manage all returned goods, including handling templates.
- Attend to quality control for Customer Care.
- Manage the return/pending and recollection shelves.
- Escalate unresolved returns to the line manager.
- Handle booking and processing of returns to Head Office.
- Ensure tasks are executed safely following company policies, equipment regulations, and the Occupational Health and Safety Act.
- Maintain good housekeeping standards.
- Receive, shelve, and dispatch orders.
- Assist clients and internal sales team with queries in person, via phone, and email.
