Admin Support Consultant – Corporate Traveller (Cape Town)

Corporate Traveller is currently hiring a Admin Support Consultant

Closing date: 22 May 2024

Location: Cape Town Northern suburbs

Primary duties and responsibilities: Invoicing

  • Transactions to be recorded and invoiced within a specified turnaround period from booking
  • Flag any un-invoiced BSP, land & transfer bookings to mitigate write-offs.
  • Generate passive air, aggregator, or accommodation direct bookings.


  • Provide commentary for hotel open orders older than 30 days after checking out.
  • Provide commentary for car open orders older than 30 days after dropping off.
  • Daily open air to be cleared by the end of each day.

  • Ensure that all open hotel bill back vouchers have a deployment ID
  • Obtain relevant documents from suppliers for EFT payments and send to the pre-payments team for processing.
  • Send card details to hotels and follow up on receipt thereof.

  • Ensure all Customer Profiles have automation entries.
  • Manage supplier drives and ensure completion by deadlines.
  • Assistance with sending group documents to Customers & suppliers when required.
  • Answer external general calls as required.

Billback failure / recovery

  • Card declines – troubleshooting possible reasons for the fails and working with the Conferma team to resolve
  • Complete payment links from hotels.

Minimum requirements

  • Matric
  • Administration/finance experience advantageous
  • Amadeus advantageous
  • High attention to detail
  • Experience in troubleshooting
  • RSA citizen

  • Exceptional multitasking ability, you will juggle priorities to meet deadlines and client expectations
  • You must value the importance of developing strong relationships
  • Ensure tickets, itineraries and documentation are issued correctly and delivered to the customer on time

What’s in it for you

  • Brightness of future – career opportunities in a network of brands and businesses across the global – we promote from within
  • Quarterly awards nights, social team building events, and opportunity to attend global conference (Lisbon 2024)
  • We are flexible when it comes to flexibility, blended working arrangements
  • Individualised Learning & Development pathway options

  • Monday to Friday week, business hours – have your weekends to yourself!
  • We proudly support and advocate responsible travel, positive diversity practices, empowered giving, and conservation of natural resources and sustainability – Yep, our hearts are big, mushy and green.

Who we are

Proud to be part of the Flight Centre family – We do things a little differently around here. We do things the FCTG Way. Our mission is to dominate the SME market, making the end-to-end travel experience faster, simpler and easier for our customers and to demonstrate ongoing value to decision makers, travellers and bookers.

We have a unique culture and an irreverent DNA based on a proven mix of ideas, values, and ways of working that have helped shape our business over the past 40+ years.

Our spirit of egalitarianism, irreverence and ownership defines the way we behave. These are the three shared values that we place above all others. They help us make informed decisions and solidify our company culture. That’s the FCTG Way!

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