Apply for the Sanlam Learner: Claims Assessor opportunity in Pretoria, Gauteng. Gain valuable experience in insurance claims administration, customer service, and financial services with one of South Africa’s leading financial institutions.

Sanlam Opens Applications for Learner: Claims Assessor Position in Pretoria

One of South Africa’s most respected financial services groups, Sanlam, has announced an exciting opportunity for aspiring professionals looking to build a career in insurance and claims administration. The Learner: Claims Assessor position, based in Pretoria, Gauteng, offers candidates the chance to gain practical industry experience while working within a leading financial institution.

This opportunity forms part of Sanlam Developing Markets (SDM), a division dedicated to providing accessible and affordable financial solutions to South Africans. The role is particularly suited to individuals who are detail-oriented, customer-focused, and eager to learn about the insurance claims process.

For many young job seekers and entry-level professionals, this learner position provides an excellent stepping stone into the broader financial services sector.

About Sanlam Developing Markets

Sanlam Developing Markets is a wholly-owned subsidiary of Sanlam Life Limited and serves South Africa’s entry-level and emerging middle-market segments. The division focuses on delivering practical and affordable financial products designed to meet everyday needs.

Its product portfolio includes:

• Funeral insurance
• Life cover
• Education savings products
• Personal accident plans
• Group scheme solutions

By understanding the unique needs of its clients, Sanlam continues to provide meaningful financial protection and long-term security to millions of South Africans.

As part of the larger Sanlam Group, employees benefit from being associated with a trusted brand that has a long-standing reputation for excellence, innovation, and customer service.

What Does a Claims Assessor Learner Do?

The Learner: Claims Assessor role focuses on evaluating insurance claims and ensuring that claims are processed accurately, efficiently, and in accordance with company policies and procedures.

The successful candidate will be responsible for reviewing claim submissions, verifying supporting documentation, communicating with clients, and ensuring valid claims are processed for payment.

This position offers valuable exposure to insurance administration, customer service, data management, and regulatory compliance.

Key Responsibilities

The learner will participate in various aspects of claims administration, including:

Claims Assessment

The successful candidate will:

• Assess claims submitted through the claims administration system
• Identify the type of claim received
• Review claim information for completeness and accuracy
• Ensure supporting documentation has been submitted

Required documents may include:

• Signed claim forms
• Identity documents of the deceased
• Proof of banking details
• Death certificates
• BI-1663 forms

Claims Validation

A major part of the role involves determining whether a claim is valid and eligible for payment.

The learner will:

• Verify supporting documents
• Ensure all policy requirements are met
• Confirm eligibility for claim settlement
• Escalate concerns when necessary

Processing Approved Claims

For valid claims, responsibilities include:

• Capturing information accurately on the administration system
• Processing claims according to company procedures
• Preparing claims for payment authorization
• Maintaining compliance with service-level agreements (SLAs)

Managing Outstanding Requirements

Where documentation is missing or incomplete, the learner will:

• Notify clients of outstanding requirements
• Request additional information
• Monitor progress until all required documents are received

Handling Rejected Claims

Where claims do not meet policy requirements, the learner will:

• Assist in claim repudiation processes
• Ensure accurate record keeping
• Provide clear communication regarding claim outcomes

Client Communication

Customer service is a critical component of the role.

The learner will:

• Provide real-time updates to clients
• Respond to client queries
• Deliver clear written and verbal feedback
• Communicate payment requirements and claim statuses

Maintaining Quality Standards

Sanlam places significant emphasis on accuracy and quality.

The learner will be expected to:

• Maintain an error rate below 1%
• Ensure accurate data capture
• Follow Standard Operating Procedures (SOPs)
• Adhere to all service delivery standards

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Minimum Requirements

Candidates interested in applying must possess:

Educational Requirements

• Matric (Grade 12)

This opportunity is ideal for school leavers or individuals seeking entry-level experience in financial services and insurance administration.

Skills and Knowledge Required

Sanlam is looking for individuals who demonstrate strong administrative and analytical abilities.

Key skills include:

• Computer literacy
• Data collection and analysis
• Transaction processing
• Record keeping and filing
• Database maintenance
• Attention to detail
• Organisational skills
• Time management

These competencies are essential for ensuring claims are processed efficiently and accurately.

Personal Attributes Sanlam Values

The ideal candidate should demonstrate the following qualities:

Communication Skills

The learner must be able to communicate effectively with clients and colleagues while providing professional service.

Action Orientation

A proactive attitude is important when handling claims and responding to client needs.

Planning and Organisation

Managing multiple claims simultaneously requires strong organisational skills and attention to deadlines.

Quality Focus

Since claims processing directly affects customers, maintaining high standards of accuracy is essential.

Career Growth Opportunities

One of the most attractive aspects of joining Sanlam is the opportunity for long-term career development.

The Sanlam Group consists of several business clusters, including:

• Sanlam Fintech
• Sanlam Life and Savings
• Sanlam Investment Group
• Sanlam Allianz
• Santam
• MiWay
• Group Office

Employees often gain exposure to different business areas and may pursue future opportunities within the broader Sanlam ecosystem.

The learner programme allows participants to build foundational industry knowledge while developing professional skills that can support future growth in:

• Claims administration
• Insurance operations
• Customer service
• Financial services
• Risk management
• Business administration

A Commitment to Diversity and Inclusion

Sanlam remains committed to transformation and workplace diversity. The company strives to create an inclusive environment where employees from different backgrounds can thrive and contribute meaningfully.

Employment Equity considerations will form part of the recruitment process, supporting the organisation’s broader transformation objectives.

Why This Opportunity Matters

For individuals seeking an entry point into South Africa’s financial services industry, the Sanlam Learner: Claims Assessor position presents a valuable opportunity. The role offers hands-on experience within a respected financial institution while providing exposure to insurance operations, customer service, and claims management.

Candidates with strong attention to detail, excellent communication skills, and a desire to learn can gain practical workplace experience that may serve as a foundation for a rewarding long-term career in financial services.

With Sanlam’s strong reputation, commitment to employee development, and extensive career pathways, this learner opportunity could be the first step toward a successful future in one of South Africa’s most important industries.

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