Rosebank International Customer Services Internship 2026: ADvTECH Opens Applications for 3 Positions in Johannesburg

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Rosebank International Customer Services Internship 2026: ADvTECH Opens Applications for 3 Positions in Johannesburg

Rosebank International, part of the ADvTECH Group, is recruiting three Customer Services Interns in Johannesburg. Learn about the requirements, responsibilities, and application details for this exciting higher education internship opportunity.

Rosebank International Opens Customer Services Internship Opportunities in Johannesburg

Young South Africans looking to gain valuable workplace experience in the education sector now have an exciting opportunity to join one of the country’s most respected private higher education institutions. Rosebank International, part of the prestigious ADvTECH Group, is currently recruiting three Customer Services Interns for its Braamfontein campus in Johannesburg.

The internship programme is aimed at motivated and customer-focused individuals who are passionate about education, communication, and helping students achieve their academic goals. Successful candidates will gain practical experience in student recruitment, customer service, stakeholder engagement, and marketing support within a dynamic higher education environment.

With applications closing on 24 July 2026, this opportunity offers aspiring professionals a chance to build valuable skills while contributing to the success of one of South Africa’s fastest-growing educational institutions.

A Legacy of Educational Excellence

Rosebank International forms part of The Independent Institute of Education (IIE) and the wider ADvTECH Group, Africa’s leading private education provider.

Since its establishment in 1909, Rosebank College has grown into one of South Africa’s most recognised higher education brands, serving more than 43,000 students nationwide.

The institution has built its reputation on academic excellence, student success, innovation, and accessibility. Through its network of campuses and diverse academic offerings, Rosebank International continues to empower students with the knowledge and skills needed to thrive in an increasingly competitive job market.

As the institution expands its reach and impact, it continues to invest in young talent through internship and development opportunities such as this Customer Services Internship Programme.

An Internship Focused on Student Success

The Customer Services Internship is much more than a traditional administrative role.

The position plays a vital part in supporting student recruitment efforts and helping prospective students navigate their educational journey.

Interns will work closely with marketing and recruitment teams to raise awareness about Rosebank International’s programmes and opportunities while ensuring prospective students receive the information and support they need to make informed decisions about their studies.

The role combines customer service, communication, relationship-building, and marketing responsibilities, making it ideal for individuals interested in careers within education, marketing, administration, or student affairs.

Supporting the Student Recruitment Process

One of the primary objectives of the internship is to assist in implementing the institution’s student recruitment strategy.

As competition within the higher education sector continues to grow, effective student engagement has become increasingly important. Interns will help ensure that prospective students receive accurate information about available programmes, admission requirements, and registration processes.

Through direct interaction with students and stakeholders, interns will contribute to achieving recruitment targets while helping students access quality educational opportunities.

Building Relationships with Key Stakeholders

A significant component of the role involves developing and maintaining relationships with schools and educational stakeholders.

Interns will assist with:

Building relationships with guidance counsellors and teachers
Promoting Rosebank International programmes
Increasing awareness of educational opportunities
Supporting school engagement initiatives

These activities play an important role in helping prospective students understand their study options and future career pathways.

Strong stakeholder relationships also strengthen the institution’s presence within local communities and educational networks.

Database Management and Administrative Support

Modern student recruitment relies heavily on accurate data and effective record management.

Interns will assist with maintaining and updating databases that contain information about prospective students and recruitment activities.

Responsibilities may include:

Capturing student information
Updating records
Tracking enquiries
Managing recruitment databases
Supporting reporting activities

This aspect of the role provides valuable exposure to administrative systems commonly used within higher education institutions.

Coordinating Marketing Events

Marketing events are an important tool for engaging with prospective students and their families.

Customer Services Interns will support the planning and coordination of various promotional activities and recruitment events.

These may include:

Career exhibitions
School visits
Information sessions
Open days
Student engagement activities

Participation in these events allows interns to develop event coordination skills while gaining practical experience in educational marketing.

Following Up with Prospective Students

An important responsibility within the role involves engaging directly with prospective students.

Interns will assist by:

Contacting prospective applicants
Encouraging students to complete applications
Supporting registration processes
Providing information about programmes
Answering questions regarding admissions

These interactions help ensure that students receive the guidance they need throughout the application and enrolment process.

The role therefore requires individuals who are confident communicators and enjoy helping others.

Responding to Enquiries

Customer service remains a central element of the internship.

Successful candidates will assist with responding to:

Email enquiries
Telephone calls
Student information requests
General customer service queries

Providing professional, accurate, and timely responses contributes to a positive experience for prospective students and stakeholders.

Managing Marketing Materials

Interns will also help manage the stock and distribution of marketing materials used during recruitment campaigns and promotional events.

This may include:

Brochures
Prospectuses
Promotional items
Information packs
Event materials

Maintaining adequate stock levels helps ensure that recruitment activities run smoothly and effectively.

Minimum Requirements

Rosebank International is seeking enthusiastic candidates who meet the following minimum requirements:

Educational Qualifications

Applicants must possess:

Grade 12 (Matric)

Additional qualifications will be advantageous, including:

Higher Certificate
Diploma
Degree
Office Administration qualification
Other administration-related qualifications

These qualifications provide a strong foundation for performing the administrative and customer service functions associated with the role.

Computer Literacy

Candidates should be comfortable using computer systems and basic office software.

Digital skills are increasingly important in student recruitment and customer service environments where information is managed electronically.

Key Skills and Competencies

The institution is looking for individuals who demonstrate the following qualities:

Customer Service Orientation

A genuine commitment to helping students and stakeholders is essential.

Communication Skills

Strong verbal and written communication abilities are necessary for engaging with students, schools, and colleagues.

Time Management

Interns must be able to prioritise tasks and manage their workload effectively.

Attention to Detail

Accuracy is critical when handling student information and recruitment records.

Adaptability

The ability to work effectively in a changing environment is highly valued.

Teamwork

Successful candidates should be able to collaborate effectively with colleagues while contributing positively to team goals.

Ability to Work Under Pressure

Meeting deadlines and managing multiple responsibilities is an important part of the role.

A Gateway into Higher Education Careers

This internship provides valuable exposure to the higher education sector and can serve as an excellent stepping stone for future careers in:

Student Recruitment
Marketing
Customer Service
Education Administration
Student Affairs
Admissions
Business Administration

The experience gained can help participants build professional skills and strengthen their employability in both educational and corporate environments.

Employment Equity and Diversity

Rosebank International is committed to equal employment opportunities.

The institution has indicated that preference may be given to Employment Equity (EE) candidates and South African citizens in line with organisational policies and transformation objectives.

Application Deadline

Interested candidates should submit their applications before the closing date:

Closing Date: 24 July 2026

Position Details

Employer: Rosebank International (ADvTECH Group)
Position: Customer Services Intern (3 Positions)
Location: Braamfontein, Johannesburg
Employment Type: Internship
Industry: Higher Education

Final Thoughts

The Rosebank International Customer Services Internship 2026 offers a valuable opportunity for young professionals to gain practical experience within one of Africa’s leading private education providers.

With exposure to student recruitment, customer service, stakeholder engagement, event coordination, and administrative support, the programme equips interns with transferable skills that can support long-term career growth.

For individuals passionate about education, communication, and making a positive difference in students’ lives, this internship represents an exciting opportunity to gain meaningful workplace experience while contributing to an institution dedicated to shaping the future of thousands of learners across South Africa.

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