Apply for a full-time home-based Clerk position in Capacity Development with UN Volunteers (UNV). Open to candidates with a Bachelor’s degree or relevant experience. Work with global learning and coaching programmes.
The United Nations Volunteers (UNV) programme has opened applications for a home-based Clerk in Capacity Development, offering a unique opportunity for individuals to contribute to global learning initiatives supporting UN Volunteers worldwide. This position is full-time under a National Personnel Service Agreement (NPSA-3), with a contract duration of one year. The role allows professionals to be part of an international organization that promotes volunteerism and strengthens human resource capacities across the UN system.
About UN Volunteers (UNV)
UNV is a cornerstone of the United Nations’ global development mission, advancing peace and sustainable development through volunteerism. With activities in over 130 countries annually and field presences in more than 60 nations, UNV integrates qualified and highly motivated volunteers into development programming while elevating the recognition of volunteer contributions worldwide. Administered by the United Nations Development Programme (UNDP), UNV ensures that volunteers and staff have access to continuous learning, mentorship, and professional growth opportunities.
The Human Resources Section (HRS) at UNV drives organizational performance by delivering strategic HR initiatives, developing talent, and designing services that attract, motivate, and retain highly skilled personnel. Within HRS, the Capacity Development team is responsible for designing and delivering learning programmes for UN Volunteers globally, spanning online courses, webinars, workshops, and coaching initiatives.
Role Overview
The Clerk in Capacity Development plays a vital support role in administering UNV learning and coaching programmes. Reporting to the Learning Analyst, the clerk will collaborate with the Capacity Development Team and the Volunteer Solutions Section to ensure smooth implementation of learning initiatives. Responsibilities include supporting the UNV Coaching Programme, managing communications with certified coaches, tracking volunteer-coach interactions, and assisting with webinars and online workshops in multiple languages including English, French, and Spanish.
Key Responsibilities
UNV Coaching Programme:
- Support the onboarding, engagement, and communication of certified coaches offering pro-bono coaching to UN Volunteers.
- Disseminate learning and communication materials, including newsletters, guidance notes, and micro-learning videos.
- Track volunteer-coach matching and maintain registration data for reporting purposes.
- Assist in monitoring dashboards, coaching systems, and quarterly report submissions.
UNV Learning Helpdesk:
- Provide first-line support for UN Volunteers on learning platforms, online courses, and training processes.
- Respond to queries via SalesForce, assisting with platform navigation, enrollment guidance, and troubleshooting.
- Escalate complex technical issues to appropriate service providers and follow up for resolution.
- Support enrollment on external learning platforms and maintain FAQs and templates for a potential chatbot integration.
- Assist with compiling and analyzing data on helpdesk queries to identify trends and areas for improvement.
Learning Portfolio Delivery:
- Provide logistical support for online workshops and webinars.
- Manage participant communications, reminders, and follow-ups in multiple UN languages.
- Collect and compile feedback and participation data to improve learning programmes.
Crosscutting Responsibilities:
- Ensure compliance with data protection and confidentiality standards.
- Contribute to the continuous improvement of learning processes and tools.
- Perform other duties supporting UNV’s learning and capacity-building initiatives.
Required Competencies
Core Competencies:
- Achieve Results: Plans, monitors, and delivers quality work within deadlines.
- Think Innovatively: Offers pragmatic solutions and creative problem-solving.
- Learn Continuously: Open-minded, curious, and willing to learn from feedback.
- Adapt with Agility: Flexible and able to navigate ambiguity.
- Act with Determination: Motivated and confident in challenging situations.
- Engage and Partner: Builds positive relationships and demonstrates understanding.
- Enable Diversity and Inclusion: Respects differences and challenges biases.
Technical Competencies:
- Strong written and verbal communication skills, including tailoring messages to audiences.
- Ability to conduct research and turn data into actionable insights.
- Customer satisfaction orientation, anticipating and addressing stakeholder needs.
- Data literacy, using qualitative and quantitative information to inform decisions.
- Learning and development planning, aligning programmes with organizational priorities.
Required Qualifications and Experience
- Education: Bachelor’s degree or secondary education with three years of relevant work experience.
- Experience:
- Supporting global coaching/mentoring programmes.
- Coordinating virtual workshops and webinars.
- Familiarity with Moodle or other learning management systems.
- Proficiency in using computers and AI-assisted tools for administrative tasks.
- Previous exposure to UN or international development environments is preferred.
- Experience serving as a UN Volunteer or maintaining rosters and trackers is desirable.
- Languages: Fluency in English and either Spanish or French.
This position provides a chance to gain hands-on experience in global learning and capacity-building programmes while working remotely. The successful candidate will develop administrative, coordination, and reporting skills in a dynamic international development environment, contributing directly to the professional growth and effectiveness of UN Volunteers.
Application Process
Interested candidates are encouraged to submit their CV and supporting documents in line with UNV application procedures. Applications must be submitted before 03 April 2026, 11:59 PM. Applicants should carefully review tier eligibility if indicated in the vacancy, as this influences application consideration.
By joining UNV as a Clerk in Capacity Development, candidates will actively contribute to the UN’s mission to support volunteers worldwide, enhance global development outcomes, and foster inclusive and effective learning environments.
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