Joburg City Theatres is offering 24-month internships for youth in Johannesburg in Customer Services and IT. Stipend R6,094 monthly. Applications close 24 April 2026.
Joburg City Theatres has opened applications for its 2026 Internship Programme, a structured youth development initiative designed to provide practical workplace experience in the arts, customer service, and information technology sectors. The programme is based in Johannesburg and forms part of the organisation’s commitment to skills development and youth empowerment.
The internship programme targets unemployed young people who require experiential learning to complete or complement their academic qualifications. It is aimed at students who have never previously participated in an internship programme, except in cases where prior experience is unrelated to their field of study.
The programme runs for a maximum period of 24 months and is open to South African citizens between the ages of 18 and 35.
Purpose of the Internship Programme
Joburg City Theatres has designed this initiative to bridge the gap between academic learning and practical workplace experience. Many tertiary students require structured exposure to industry environments before they can graduate or fully enter the job market.
Through this programme, interns are placed within operational departments where they gain hands-on experience, mentorship, and professional development opportunities. The organisation aims to build a pipeline of skilled youth capable of contributing to the public and creative sectors.
Interns will also be exposed to workplace culture, administrative processes, and service delivery systems within a municipal arts environment.
Internship 1: Customer Services Intern – Soweto Theatre
One of the available opportunities is the Customer Services Internship, based at Soweto Theatre.
Position Details
- Remuneration: R6,094 monthly stipend (no additional benefits)
- Location: Soweto Theatre (Jabulani)
- Reference: CS/ST/04/2026
Minimum Requirements
Applicants must have:
- Grade 12 or NQF Level 4 qualification
- Diploma in Public Administration or equivalent
- Computer literacy (MS Office and email applications)
Key Learning Areas and Responsibilities
The Customer Services Intern will support the theatre’s front-facing operations and client engagement processes. The role is designed to build communication, administrative, and service delivery skills.
Key responsibilities include:
- Assisting with customer enquiries via phone, email, and in-person interactions
- Logging and tracking customer requests and complaints
- Maintaining customer records in CRM systems
- Supporting report preparation on customer feedback and trends
- Observing complaint resolution processes
- Coordinating customer follow-ups to ensure satisfaction
- Supporting service delivery activities such as meetings and demonstrations
- Participating in training on customer service protocols
- Assisting in developing FAQs and support materials
- Shadowing experienced staff to understand workflows
- Attending meetings and taking minutes
- Compiling learning reports for performance tracking
This role provides exposure to real-world customer service environments within a public cultural institution.
Internship 2: Information Technology Intern (x2) – Joburg Theatre
The second opportunity is the Information Technology Internship, based at Joburg Theatre.
Position Details
- Remuneration: R6,094 monthly stipend (no benefits)
- Location: Joburg Theatre (Braamfontein)
- Reference: IT/JT/04/2026
- Positions Available: 2
Minimum Requirements
Applicants must have:
- Grade 12 or NQF Level 4 qualification
- Diploma in Information Technology or equivalent
- Computer literacy (MS Office and email systems)
Key Learning Areas and Responsibilities
This internship focuses on IT support and technical operations within a theatre environment. Interns will assist in maintaining IT systems and supporting staff with technical challenges.
Key responsibilities include:
- Troubleshooting basic computer and system issues
- Supporting software installation and updates
- Assisting with system configuration and setup
- Handling password resets and user account management
- Providing basic network and connectivity support
- Maintaining IT equipment records and inventory
- Responding to internal IT queries from staff
- Following IT procedures and documentation standards
Through this role, interns gain foundational experience in IT support, systems administration, and user assistance in a live operational environment.
Eligibility and General Requirements
Across all internship positions, applicants must meet the following criteria:
- Be South African citizens
- Be between 18 and 35 years old
- Reside in Johannesburg communities
- Be unemployed at the time of application
- Not have previously participated in a relevant internship programme
Applicants must also submit certified copies of qualifications, identity documents, and a detailed CV.
Application Process
Interested candidates must apply via email to:
Each application must include:
- Cover letter
- Detailed CV
- Certified copies of qualifications
- Certified copy of ID (not older than 3 months)
- Relevant reference number
Joburg City Theatres reserves the right not to appoint any candidate. Only shortlisted applicants will be contacted.
Important Notes
- Late applications will not be considered
- Incomplete applications will be disqualified
- Background checks may include credit, criminal, employment, and qualification verification
- Only shortlisted candidates will receive communication within six weeks
The organisation is an equal opportunity employer and encourages youth participation in skills development programmes.
Conclusion
The Joburg City Theatres Internship Programme 2026 provides a valuable entry point for young people seeking practical experience in customer service and information technology. With structured mentorship and real workplace exposure, interns gain skills that enhance employability and career readiness.
For youth in Johannesburg looking to transition from academic learning into the working world, this programme represents a meaningful opportunity to build experience within a respected public institution. Applications close on 24 April 2026, and eligible candidates are encouraged to apply early.
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