Absa Bank Limited is recruiting for a hybrid Collections Call Centre Inbound & Outbound role in Johannesburg. Apply before 24 April 2026.
Introduction
Absa Bank Limited has announced a new opportunity for a Collections Call Centre Inbound & Outbound professional. The full-time position is based in Johannesburg and offers a hybrid working arrangement. This role is ideal for candidates with customer service, sales, and collections experience who are seeking to build a career within the banking sector.
With more than a century of history, Absa continues to position itself as a proudly African financial institution with regional and international expertise. The organization emphasizes growth, innovation, and customer-focused service delivery, making this opportunity attractive for professionals in the call centre and collections environment.
About the Role
The Collections Call Centre Inbound & Outbound position focuses on delivering day-to-day operational tasks aligned with standard operating procedures. The successful candidate will provide support to cardholders, merchants, and branches, ensuring service excellence and adherence to compliance requirements.
The role involves handling inbound and outbound calls related to collections activities, customer queries, and complaint resolution. Candidates will also contribute to achieving service level agreements and ensuring high customer satisfaction levels.
This hybrid position allows employees to balance office-based work with remote responsibilities, offering flexibility while maintaining operational efficiency.
Key Responsibilities
The successful candidate will be responsible for achieving contracted service level agreements by being available to customers and stakeholders. This includes providing information, assisting with queries, and supporting collections processes.
The role also focuses on delivering exceptional customer experience. The candidate will ensure professional communication and efficient resolution of customer issues. Maintaining high-quality service standards will be essential.
Compliance and risk management are critical aspects of the position. The employee must adhere to control requirements, internal policies, and quality standards while performing daily tasks.
Additionally, the role involves handling complaints, resolving queries, and supporting collections activities. The candidate will also assist in meeting performance targets and ensuring operational efficiency.
Minimum Qualifications and Experience
Applicants must hold an NQF Level 5 qualification or higher in a relevant field. A Further Education and Training Certificate in Business, Commerce, and Management Studies is required.
Candidates should have prior branch experience, customer service experience, and sales exposure. Experience handling customer complaints and resolving queries is also essential.
Collections experience is considered advantageous and will strengthen an applicant’s suitability for the role. This experience helps candidates manage collection-related calls and customer negotiations effectively.
Skills and Competencies
The ideal candidate should demonstrate strong communication skills and the ability to engage professionally with customers. Problem-solving abilities are crucial for resolving complaints and queries efficiently.
Customer-centricity is essential, as the role requires maintaining service excellence. Candidates should also have good organizational skills and the ability to follow standard operating procedures.
Knowledge of compliance and risk management processes will be beneficial. The role also requires adaptability and the ability to work in a fast-paced call centre environment.
Work Environment
This role is based in Johannesburg with a hybrid working model. Employees may work both remotely and on-site depending on operational requirements. The position offers exposure to a professional banking environment and opportunities for career growth.
The organization promotes diversity and inclusion and operates as an equal opportunity employer. Preference may be given to candidates from designated groups in line with employment equity requirements.
Application Deadline
Interested candidates must apply before the closing date of 24 April 2026. Applicants are encouraged to submit their applications early to ensure consideration.
Final Thoughts
The Collections Call Centre Inbound & Outbound role at Absa Bank Limited offers a valuable opportunity for candidates with customer service and collections experience. With a hybrid working arrangement and exposure to a leading banking institution, the role provides a solid platform for career development.
Candidates who meet the requirements and are passionate about customer service and collections are encouraged to apply before the deadline.
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