Eskort is Hiring for a Receptionist in Irene, Pretoria

Closing Date: 13 March 2025

Eskort Pty Ltd is currently seeking an enthusiastic and professional Receptionist to join our dynamic team in Irene, Pretoria. This position serves as the first point of contact for our company, setting the tone for every visitor’s experience and playing a vital role in the day-to-day operations of our organization. If you have a passion for customer service and possess the necessary skills to thrive in a busy office environment, we encourage you to apply!

Job Purpose

The primary purpose of the Receptionist role is to be the welcoming face of Eskort Pty Ltd. You will play an essential role by greeting guests, managing the front desk activities, and ensuring that our office operates smoothly. Your professionalism and friendly demeanor will contribute greatly to the first impression we leave on both clients and visitors.

Job Role Requirements

Qualifications

• Education: A minimum of a Grade 12 certificate is required.
• Certifications: An additional certification in Office Management or a related field would be advantageous and enhance your application.

Experience

• Proven work experience as a Receptionist, Front-Office Representative, or in a similar role is preferred.
• Familiarity with Microsoft Office software is essential, as daily tasks will involve various software applications.

Knowledge Required

• Hands-on experience with office equipment, including printers and copiers.
• Familiarity with phone systems and switchboard operation to manage incoming calls effectively.

Skills Required

The ideal candidate will possess a variety of skills, including:

1. Professional Attitude and Appearance: You must present yourself in a professional manner to create a positive impression.
2. Excellent Multi-tasking and Organizational Skills: The ability to manage multiple tasks efficiently is crucial, as you will be juggling phone calls, guest inquiries, and administrative responsibilities.
3. Ability to Handle Pressure: Working in a busy reception area requires the ability to stay calm and composed under pressure.
4. Solid Communication Skills: Strong written and verbal communication skills are necessary for effective interaction with guests and staff.
5. Problem-Solving Abilities: You should be resourceful and proactive in resolving issues as they arise.
6. Customer Focus: A strong dedication to customer service is essential to ensure visitor satisfaction.

Key Performance Areas (KPAs)

The Receptionist will be responsible for several crucial tasks, including but not limited to:

1. Answering and Screening Calls

• Answer, screen, and transfer incoming calls to the appropriate personnel while taking messages when necessary.
• Address customer inquiries by providing accurate information through phone or email communications.
• Maintain an updated telephone directory by revising it on a monthly basis.
• Operate the company’s telecommunication system efficiently.

2. Handling Customer Complaints

• Engage with customers directly to gather necessary complaint details accurately.
• Log official complaints and notify relevant parties for prompt resolution.
• Organize replacement stock requests for customers and process any necessary payments, including E-wallet payments.
• Provide updates and feedback on complaints to ensure customer satisfaction.

3. Ordering of Office Supplies

• Manage the ordering and inventory of office stationery and cleaning supplies on an as-needed basis.
• Coordinate the ordering of business cards for staff members, including store cards for the sales team.

4. Welcoming Guests/Visitors

• Greet guests warmly, directing them appropriately while offering refreshments.
• Accept and distribute courier parcels and mail deliveries, ensuring they reach the correct recipients.
• Provide guests with Guest Wi-Fi passwords and any other necessary support.

5. Other Administrative Duties

• Provide administrative support across all departments as required.
• Handle clerical tasks such as filing, photocopying, transcribing, and faxing.
• Maintain a clean and presentable reception area by following procedures and regulations.
• Ensure necessary supplies such as pens, forms, and COVID-19 Attendance Registers are readily available and displayed appropriately.
• Daily capture and upload of the COVID-19 Attendance Register.

Why Join Eskort Pty Ltd?

Joining Eskort Pty Ltd means becoming part of a reputable company that values its employees and fosters a collaborative work environment. As a Receptionist, you will play a key role in ensuring that our operations run seamlessly while providing excellent service to all visitors. If you have a passion for customer service and are ready to take on a rewarding challenge, we would love to hear from you.

If you meet the qualifications and possess the desired skills, please submit your application before the closing date of 13 March 2025. Join us at Eskort Pty Ltd and help us create a welcoming atmosphere that reflects the values and professionalism of our company!