Cartrack is Hiring for a Customer Care Agent

Listing Reference: cartr_000599
Listing Status: Online
Apply By: 12 March 2025
Position Summary
Industry: Telecommunication Services
Job Category: Service Advisor
Location: Johannesburg
Contract: Permanent
EE Position: No

Introduction
Are you a seasoned Customer Care Agent looking to take your career to the next level? Look no further! Cartrack, a world-class leader in smart mobility tech, is excited to announce an opening for an enthusiastic and dedicated Customer Care Agent within our vibrant team. We have a robust presence with over 1,750,000 loyal subscribers across 23 countries, and our dynamic Customer Care department plays a vital role in delivering exceptional service that exceeds customer expectations.

At Cartrack, we pride ourselves on our collaborative and empowering environment, where each team member has the opportunity to influence our technology and product offerings. We are committed to fostering a workplace that values innovation, teamwork, and the individual contributions of our employees. If you are passionate about providing stellar customer service and thrive in a fast-paced setting, we want to hear from you!

Job Description
As a Customer Care Agent at Cartrack, you will become an integral part of our Customer Care department. Your primary responsibility will be to offer first call resolution to our customers, ensuring that their inquiries are addressed efficiently and effectively. We are seeking candidates who demonstrate a strong work ethic, energy, and a commitment to delivering exceptional telephonic customer service.

Key responsibilities include but are not limited to:

• Providing first call resolution to customer inquiries, enabling a seamless experience for our valued clients.
• Actively listening to customers to identify their needs and concerns, offering tailored solutions that cater to their goals.
• Managing customer expectations and delivering timely updates on the status of their issues.
• Documenting interactions accurately in our customer relationship management (CRM) system to ensure consistent follow-up and service quality.
• Collaborating with other departments to resolve complex issues and enhance the overall customer experience.
• Educating customers about Cartrack’s products and services, helping them maximize their subscriptions.
• Upholding the Cartrack brand by ensuring customer interactions reflect our commitment to excellence.

Minimum Requirements
To be considered for the Customer Care Agent position at Cartrack, you must meet the following minimum requirements:

• Completed Matric (Grade 12).
• At least 2 years of customer care experience, demonstrating knowledge and understanding of the customer service landscape.
• Prior experience in retentions is advantageous but not mandatory.
• Strong verbal and written communication skills, as they are essential for effective interaction with our customers.
• A solution-oriented mindset, with the ability to think critically and resolve customer issues efficiently.

We believe that a positive attitude and a willingness to assist others are key qualities that define a successful Customer Care Agent. If you possess these traits and are eager to contribute to a forward-thinking company like Cartrack, this may be the perfect opportunity for you!

Why Join Cartrack?
Choosing Cartrack as your workplace means becoming part of a rapidly growing organization that is at the forefront of smart mobility technology. Here are just a few reasons why you should consider applying:

1. Career Growth: As a leader in the telecommunication services industry, Cartrack provides opportunities for career advancement within a supportive framework. We believe in promoting from within, and we actively invest in the development of our employees.
2. Innovative Environment: Work alongside industry experts and creative thinkers who are passionate about their roles. An open culture encourages creativity, innovation, and the discussion of new ideas to improve our services.
3. Dynamic Team: Join a team of professionals who are committed to achieving excellence and who consistently celebrate each other’s successes. Our collaborative atmosphere fosters personal connections and encourages team cohesion.
4. Competitive Benefits: We offer a compelling benefits package that supports our employees’ well-being, including health insurance, retirement savings plans, and other perks.
5. Global Reach: With over 1.75 million subscribers across 23 countries, you will have the opportunity to work within a company that makes a global impact in the field of smart mobility.

Closing
If you are ready to make a difference and embark on a rewarding career with Cartrack as a Customer Care Agent, we encourage you to apply. Take the next step and send your resume, detailing your relevant experience, to us before the closing date of 12 March 2025.

Join us in shaping the future of smart mobility technology while providing exceptional customer care. We cannot wait to meet you and discuss how you can contribute to our success!