Discovery is currently holding an exciting Internship opportunity for- Technical Support Specialist: IT Infrastructure Support
Closing date: Ongoing
Location: Sandton, Gauteng
Job Purpose
The Technical Support Specialist (Infrastructure Support) provides internal specialist IT Infrastructure support for the Bank’s Infrastructure. This includes all aspects of server infrastructure management including server networking, storage, workload management, software management, configuration, monitoring and related functions. This role includes integrating with the support for the application server systems and database management systems. It forms part of a team that provides 24/7 support for all IT Infrastructure with a focus on high availability and rapid resolution of incidents.
Areas of responsibility may include but are not limited to
Operational Support
- Provide 24/7 server operating system support.
- Monitor system availability and capacity usage.
- Maintain and upgrade operating system software.
- Create and maintain technical documentation.
- Perform root cause analysis and optimization.
- Log and manage incidents.
Programme and Project Support.
- Provide support to the Programme Office in the build and implementation lifecycle of new services and changes to related services including support for non-production environments
Compliance, Governance, Risk and Control Processes
- Assist in planning changes and releases.
- Participate in resilience and recovery planning.
Education and Experience
- Completed bachelor’s degree in Information Technology or Compute Science.
- ITIL Foundation certification is an added advantage.
Technical Skills or Knowledge
- Server operating system and hypervisor technologies (Windows, Linux, VMWare).
- Public cloud technologies.
- Network technologies.
- Storage technologies.
- Database Management systems.
- Incident Management and Problem Management procedures
