General Assistant wanted at Cashbuild
Cashbuild is currently holding a vacant position for a General Assistant based in Johannesburg, Gauteng.
Closing date: Ongoing
Location: Johannesburg, Gauteng
Description
Ensure comprehensive Customer Service in the Store. Loading and merchandising of stock, shelf price labelling and housekeeping within designated area of responsibility.
Requirements
- Grade 12 or minimum of 1 (one) year work related experience
- Ability to communicate in English and the dominant language spoken in the geographical area where the position is available
- Ability to perform basic calculations accurately
- Must be willing to work shifts, weekends, and Public Holidays
- Must be able to work under pressure
Job Description
- Acknowledge all Customers and determine their needs
- Advise Customers correctly on product
- Assist Customer with any product queries
- Assist with Customer complaints timely
- Add on sales, e.g. paint v/s paint brushes, thinners, etc.
- Ensure efficient Customer service by ensuring that Customers purchases are loaded without any delays
- Ensure Customers purchase are loaded carefully without damaging the goods or the Customers vehicle
- Advise Customers on the additional services provided:
- Delivery service / bulk deposits
- Glass cutting
- Plan reading
- Credit programmes
- Special orders
- Trusses
- Distant ordering
- VIC Customer Programme
- Must be certified in Product Knowledge
- Must be available in aisle of responsibility
Housekeeping
ยท Ensure that your area is free of obstacles, stock is merchandised immediately after being received and that Customers can enter and leave your aisle without any risk of injury or irritation.
ยท Correct shelf price labelling within area of responsibility.
ยท Ensure Checklist completed as required when on duty with Canteen and Toilet / Showers schedule
Safety (OHSA) Requirements
ยท Safety (OHSA) compliance (e.g., use of safety gear, ensure Customer, and staff safety) within area of responsibility
ยท Ensure area of responsibility (racking and bulk) stock merchandised safe to Customers and Colleagues to move safely within Store
ยท Report any discrepancies to the Store Manager
Ready for Business
ยท Adhere to Ready for Business and Beyond my Control as per the CB Way
Loss Prevention and Security
ยท Identify any gaps in the displays, investigate causes and report any concerns to management
ยท Be aware of suspicious behaviours or people and report any suspicions to management
ยท No product to be loaded for a Customer without proof of purchase or required documentation