Fidelity Services Group Recruitment: x76 Open Jobs
Fidelity Services Group is currently holding x76 open vacancies from its various locations and departments. Apply now.
Closing date: Ongoing
Location: South Africa
Duties & Responsibilities:
- Selling multiple products to potential sales leads received from various platforms
- Making large amounts of outbound calls in a timely manner
- Handling and overcoming client objections, focussing on Opening, Closing, Telephone Etiquette, e.g. buying signals
- Identifying customers’ needs through probing
- Achieving minimum sales targets
- Achieving a minimum QA (Quality Assurance) and Compliance score of 90%
- Achieving daily and monthly ARPU targets
- Achieving daily and monthly sales conversions (must ask all clients for a referral lead)
- Achieving daily Talk time & Number of Dials per day
- Adherence to call centre “scripts”, verifying client information, declaration etc.
- Seize opportunities to upsell products when they arise
- Build sustainable relationships and engage customers by going the extra mile
- Accurate capturing of sales and clients’ personal details
- Accurate scheduling of fitments
- Liaising with clients’ via e-mail
Minimum qualifications and experience:
- Matric / Grade 12
- 3 years+ experience in a Sales Outbound call centre (telematics experience advantageous),
- Proven track record of an Outbound Sales Call Centre position
- Must be flexible to work/be available on weekends and after hours if necessary
- 1 Saturday per month is compulsory
Attributes:
- Target Driven
- Punctual
- Ability to multi-task, set priorities and manage time effectively
- Excellent verbal and written communication skills
- Self-motivated
