Eskom is hiring a Customer Service Agent (Various locations)
Eskom is currently holding a vacancy for Service Agent Customer Service Area x2 based in South Africa (Free State)
Closing date: 14 August 2024
Location: South Africa (Free State)
Minimum Requirements
•National Diploma in Marketing/ Finance/ Commerce/ Engineering/ Social Science/ Business Management/ Customer Service at NQF6 with 240 credits
Professional Registration Body: Not Applicable
Experience:
•2 years’ experience in working with customer service environment.
Skills and Competencies
Behavioral:
- Integrity
- Honesty
- Trustworthiness
- Professionalism
Leadership:
- Team player
- motivating teams
- coaching
- mentoring
- developing
Knowledge:
- Service delivery training
- Snippet processing unit (Small Power and prepayment customer tariffs)
- Organisation processes
- Customer relationship management
- Low voltage maintenance and fault repair
- Operating regulations for high and low voltage systems
- Metering and billing
- Credit management directive, policy
Skills:
- Computer literate
- Effective time management
- Interpersonal
- Relationship building
- Functional and technical
- Problem solving and analytical
- Negotiation
- Communication
- Telephone
- Stress management
- Report compilation
- Bilingual, multilingual
- Counselling and conflict handling
Key Responsibilities
- Handle generic service activities.
- Provide customer data.
- Process quotation and connection activities
- Perform vending and prepaid activities.
- Build relationships between Eskom and customers.
