Jobs

Receptionist post available at ADvTECH (Apply with grade 12)

The Receptionist is the first internal point of face-to-face or telephonic contact for the campus and is responsible for welcoming guests, greeting people who visit the campus and directing them appropriately.

Closing date: 19 July 2024

Location: Pretoria, Gauteng

RESPONSIBILITIES:

  1. CAMPUS RECEPTION AND SWITCHBOARD DUTIES:
  • Creates an organised front office environment (orderly systems, clean, professional and neat).
  • Receives and welcomes prospective and current students, parents and guests by greeting and directing them appropriately.
  • Builds relationships with students and parents through professional interactions.

  • Operates the switchboard by receiving and screening / directing calls promptly, professionally, friendly and efficiently and gathers the relevant information (i.e. reason for the call) from the caller to ensure that calls are directed to the appropriate staff member.
  • Takes detailed messages when staff members are not available and delivers these messages timeously to the appropriate individuals.
  • Deals with queries from students and directs them to the correct departments.
  • Assists with intercom instructions.

  • Daily check-ins with the principal to confirm who is not in the office etc – therefore, redirecting calls efficiently and promptly.
  • Ensure SalesGuru SLA’s are passed.
  • Organises the flyers and fact sheets at Reception in a neat and orderly manner and supports the Marketing Assistant/s in ensuring that the waiting area and interview rooms are neat and tidy.

    2. VISITORS/ CUSTOMER SERVICE:

  • Meet and greet visitors
  • Offer Tea/ Coffee to all visitors.
  • Manage the announcement of visitors.
  • Ensure sound knowledge of the Organisation in order to direct enquiries efficiently and be able to provide information on the products and services offered.

  • Evaluate customer complaints and provide proper solutions within a 24 hour turn-around time.
  • Ensure all customer queries are resolved and ticked closed on the system.
  • Follow up on all customer calls.
  • Ensure excellent telephone etiquette is adhered to at all times whilst providing a personalised experience to all customers.

COMPETENCIES  (SKILL AND BEHAVIOURAL ATTRIBUTES): 

     1. SKILLS:

  • Preferably bilingual (Afrikaans & English)
  • Advanced Communication – verbal
  • Time Management
  • Problem-Solving
  • Decision Making
  • Organisational

    2. BEHAVIOURAL ATTRIBUTES:

  • Attention to detail
  • Approachable
  • Patience
  • Interpersonal
  • Resilience & Flexibility
  • Ability to multitask and work under pressure
  • Confidentiality

QUALIFICATIONS:

  • Minimum requirement is Matric, or equivalent, with typing skills.
  • Computer literacy (MS Office) is essential.

EXPERIENCE:

  • Must have a minimum of 3 years’ experience in a similar, busy environment.
  • Experience with MS Office and MS Access

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