Western Cape Government: Customer Care Assistant with no experience: (Various posts available in Metro East Region)

The Department of Social Development, Western Cape Government has opportunities for competent individuals to provide customer care support.

Closing date: 29 July 2024

Location: Somerset West and Khayelitsha

Minimum Requirements
Senior Certificate (Grade 12 or equivalent qualification); Relevant customer care experience.


Key Performance AreasPerform front desk services by receiving and referring clients; Provide dispatch call service; Ensure register is signed and accurately completed; Facilitate all complaints and escalate accordingly

Compile a monthly local office report regarding enquiries or complaints as well as walk-in statistics; Provide information to clients regarding available services; Assist clients on how to access services from the department

Render general administrative support services and maintain a record system.CompetenciesA good understanding of the following: Customer care; Customer care surveys; Social welfare services; Internal and external marketing and communication processes; Functions, programs and projects of the Department of Social Development;

Information in the Department of Social Development domain; Communication (written and verbal) skills; Proven computer literacy in MS Office packages; Sound organising and planning skills; Conflict resolution skills; Ability to work under pressure and meet deadlines; Negotiation skills.

R 216 417 per annum (Salary level 5)

Note on remuneration: Service benefits or obligations for qualifying employees (medical assistance, housing assistance, pension-fund contributions, etc) are funded or co-funded in terms of the applicable prescripts or collective agreements.

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