Tracker requires the services of sales agents in the Digital Department ( Call Centre) situated at the head office based in Johannesburg.
Closing date: 12 July 2024
Location: Gauteng
Job description
Responsibilities:
- The Digital agent is responsible for sales and lead conversion targets
- Marketing of Tracker to both existing and new customers
- Scheduling fitments of Tracking units
- Follow up on outstanding leads and/or queries
- Handle inbound and make outbound calls according to campaigns
- Demonstrate excellent knowledge of product, service offerings and systems
- Negotiate and make relevant product and service adjustments in line with customer needs, product pricing and Trackers sales strategy
- Dealing with customer queries and complaints in a competent, efficient and professional manner, in accordance To Trackers quality standards and values
- Selling of value added services
- Provide constant feedback to intermediaries, management and other departments regarding status of leads
- Ensure quality benchmarks are achieved
- Manage time and workloads to ensure that deadlines and targets are met
- Align own behaviour with Trackers culture and values
- Ensure achievement of own performance requirements
Skills and Competencies:
· Selling skills (objection handling & negotiation)
· Customer centric
· Attention to detail
· Deadline and results driven
· Initiative
· Teamwork
· Judgment/Problem solving
· Tolerance for stress
· Interpersonal and communication skills
· Influencing
