Digital Agent (x2) Positions available at Tracker South Africa

Tracker requires the services of sales agents in the Digital Department ( Call Centre) situated at the head office based in Johannesburg.

Closing date: 12 July 2024

Location: Gauteng

Job description

  • The Digital agent is responsible for sales and lead conversion targets
  • Marketing of Tracker to both existing and new customers

  • Scheduling fitments of Tracking units
  • Follow up on outstanding leads and/or queries
  • Handle inbound and make outbound calls according to campaigns
  • Demonstrate excellent knowledge of product, service offerings and systems

  • Negotiate and make relevant product and service adjustments in line with customer needs, product pricing and Trackers sales strategy
  • Dealing with customer queries and complaints in a competent, efficient and professional manner, in accordance To Trackers quality standards and values
  • Selling of value added services

  • Provide constant feedback to intermediaries, management and other departments regarding status of leads
  • Ensure quality benchmarks are achieved
  • Manage time and workloads to ensure that deadlines and targets are met
  • Align own behaviour with Trackers culture and values
  • Ensure achievement of own performance requirements

Skills and Competencies:
· Selling skills (objection handling & negotiation)
· Customer centric
· Attention to detail

· Deadline and results driven
· Initiative
· Teamwork
· Judgment/Problem solving
· Tolerance for stress
· Interpersonal and communication skills
· Influencing

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