Collection Administrator wanted at Engen

Manage end-to-end process of Accounts Receivable, maintaining credit control systems and processes, improving the cashflow position of the company through improving the collection process and managing the risk associated with granting credit. 

Closing date: 11 July 2024

Location: Durban, KwaZulu-Natal

What you’ll be doing:


  • Ensure clear query resolution, conduct root cause analysis, and communicate resolutions while managing and escalating risks promptly.

Collections Management

  • Drive operational performance and manage portfolio ensuring processes efficiently carried out and standards maintained.
  • Managing a transparent and clear collection process. 
  • Maintain records of pro-active collections activities

Customer Reconciliations

  • Ensure that all customer statements are accurate and are reconciled, by conducting rigorous checks on all related documentations in line with processes and procedures.

Cash Applications

  • Ensure that all payments are correctly allocated and in line with Customer Remittances where applicable.

Credit Management

  • Oversee Accounts Receivable process
  • Ensure operational efficiency and standards
  • Manage transparent and clear collection process

  • Mitigate risk within credit risk framework
  • Maintain records of internal controls
  • Foster strong internal and external customer relations
  • Report on AR portfolio and collection activity

Who You Are:

  • You have strong interpersonal, communication, problem-solving and analytical skills
  • You are committed to delivering quality outputs, with a high concern for accuracy and attention to detail

  • You are team orientated and customer focused
  • You work well under pressure, with little or no supervision, and display excellent time management skills
  • You have good negotiation skills.
  • You have good understanding of credit control.

What You’ll have done before:


  • NQF Level 5 (Certificate in Credit Management)2 years’ experience in an Accounts Receivable
  • 2 years Credit in a Commercial or Manufacturing credit environment or completed Engen Graduate program.


  • Credit Management Diploma
  • Credit experience in the Oil Industry

Exciting challenges you might face in the role:

  • Negotiating with Clients: Resolve outstanding payments while maintaining positive relationships.
  • Managing High-Volume Accounts: Ensure timely collections for a large number of accounts.

  • Implementing Credit Control Strategies: Develop and apply effective credit control measures.
  • Handling Disputes and Resolutions: Address and resolve payment disputes diplomatically.
  • Collaborating with Teams: Work closely with sales and finance departments.

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