Vodacom is recruiting for a Specialist: Customer Insights position

To provide feedback, insights, and recommendations on pricing and regional specific deals to the relevant teams in the centre, for the improvement in sales and revenue performance.

Closing date: 05 July 2024
Location: Nelspruit

Your responsibilities will include:

  • Deep analysis of sales and revenue performance at a customer segment, product, channel, and geographic level.
  • Feedback and recommend demand strategies based on product pricing and channel dynamics.
  • Support branded and unbranded channels with insights and recommendations on product and channel performance.

  • Regional SPOC for CVM, products and services, insights and big data teams based in Head Office.
  • Continuous monitoring of competitor products and services.
  • Presentation of analysis and recommendations to various stakeholders.
  • Drive the local implementation of the CARE and Customer Experience Excellence strategy developed by COPS into the region and counties.

  • Work with Channel Managers and Branded/Unbranded Specialists in implementing CXX strategy and executing in-store elements.
  • Provide ongoing feedback to COPS for continuous improvements on CXX journey.
  • Analyse regional customer base in conjunction with Head Office CVM team to provide insight and recommendations on trends or behaviour of base.
  • Customer appreciation trackers, (e.g. tNPS, rNPS, BMS, MAPS) to derive Customer insights and Customer Strategy for input on CX, Product and CVM growth objectives.

The Ideal Candidate for this role will have:

Must have technical / professional qualifications:

  • Matric / Grade 12, and
  • 3 year commercial/Data Analytics/marketing/sales diploma or degree (NQF 6 or higher) or SAQA accredited equivalent (essential) with
  • 3-5 years relevant experience (essential)
  • Valid Driver’s licence (essential)
  • Knowledge of products (advantageous)

Core competencies, knowledge, and experience:

  • Product pricing analysis
  • Planning and organising
  • Performance analysis and reporting
  • Big data analytics
  • Ability to work with complex information and data.
  • Ability to build strong relationships and credibility with multiple stakeholders

We make an impact by offering:

  • Enticing incentive programs, competitive benefit packages, and an exclusive 13th cheque
  • Retirement funds, risk benefits, and medical aid benefits
  • Cell phone and data benefits, advantages fibre connection discounts, and exclusive staff discounts offered in collaboration with partner companies

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