World Bank is recruiting: HR Analyst, Client Services

The Client Services Team is looking for an Human Resources Analyst to support the organisation’s operations in the Africa Region. The position will be based in either Johannesburg, South Africa, or Nairobi, Kenya.

Closing date: 28 June 2024

Location: Johannesburg, South Africa, or Nairobi, Kenya.


The Human Resources Analyst will report to Human Resources Regional Lead for the Africa Region and will provide support across the spectrum of HR duties for designated clients.

The contract duration is three years, with a possible extension subject to individual performance, cultural fit and budget availability.

Duties and Accountabilities:

The HR Analyst will partner with (Senior) HR Business Partners and (Senior) HR Program Assistants in the delivery and flawless execution of HR products and services to IFC clients. 

S/he will provide analytical support, manage HR databases, produce periodic and ad hoc reports, develop and maintain HR information and reporting systems, and support staff in matters concerning recruitment, mobility, performance management, workforce planning, training and career development.

The following is a sample of duties and accountabilities:
•  Develop a strong understanding of the rationale underlying human resources policies to guide staff and management in the interpretation of such policies & procedures
•  Support the implementation of human resources Programs and deliverables in IFC

•  Using the existing HR information systems, conduct general research, analysis and interpretation of data; provide information regarding staffing issues and prepare summary reports and presentations as needed to strengthen human resources’ support to IFC’s business objectives and global footprint. This includes not only data retrieval but also interpretation and write-up of analysis and recommendations on an independent basis with minimum supervision.

•  In consultation with relevant subject matter experts, troubleshoot and problem-solve process and data issues when they arise and develop quality assurance practices to catch and resolve issues
•  Work across the teams to assist in the development of best practice reports, presentations, metrics that create consistent approaches and practices in these areas
•  Support HR Department’s initiative to improve data quality and accuracy in systems
•  Design innovative and customized reports on the basis of assessed client needs to fill information gaps and enable strategic decision making

•  Using developed templates, tools and systems to manage Human Resources processes, support client teams with the delivery and implementation of key Human Resources products, processes and services such as: performance management, talent management, recruitment, onboarding, workforce planning, Diversity and Inclusion  etc.  
•  Prepare regular staffing analyses, formal reports, briefs, or presentations to the team and/or for guidance to clients
•  Broad Business Thinking- Maintains an in-depth understanding of the long term implications of decisions both for department and the client’s business

•  Domain Knowledge – Human Resources Programs and Policies- Demonstrates thorough knowledge and understanding of HR policies, practices and systems
•  Project/Program Management- Able to serve on project teams and executes sets of tasks for the completion of complex projects and communicates the achievement of key project milestones to ensure on-track completion of projects
•  Deliver Results for Clients – Contributes to delivery of results for clients on complex issues.
•  Collaborate Within Teams and Across Boundaries

Selection Criteria

•  Master’s degree in Business Administration, Human Resources, Finance, Business, or a similar field is desired but not mandatory, and minimum of 2 years of relevant experience; or a minimum of 4 years of experience plus a bachelor’s degree.
•  Strong knowledge of Human Resources systems and tools

•  Proven experience in analytical skills (especially Human Resources Analytics):  demonstrated ability to conduct research and analysis, data mining, report generation, good narrative grasp of ‘the story behind the numbers’, and ability to articulate issues and recommend solutions to aid management in decision-making.
•  Solid knowledge of core Human Resources areas: compensation/benefits, strategic staffing, performance management, career development, staffing and recruitment, and case management

•  Proficiency in all HR Systems and Microsoft Windows applications, especially a proficient use of Excel, Word and Power Point, including advanced spreadsheet design, lookup tables, manipulation, and analysis skills.
•  Professional integrity, willingness and flexibility to ‘roll-up your sleeves’ to engage in all aspects of HR work from identification and design to implementation

•  Strong oral and written communications and presentation skills, ability to translate complex data for a variety of audiences, and experience with preparing client-ready materials.
•  Strong quality control orientation; attention to detail.
•  Demonstrated ability to work in a fast paced and dynamic work environment.

•  High level of integrity, tact and discretion when managing sensitive and confidential information
•  Flexibility and ability to work in a fast-paced environment with shifting work priorities and demands
•  Ability to multitask, meet tight deadlines, and attend to details while staying focused on key priorities
•  Excellent verbal and written communication skills

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