This is a great opportunity for someone who is MCSE and A+ certified who is keen to gain relevant experience. If you are service orientated, enjoy a challenge, love problem solving and are willing to learn, then this role is for you!
Closing date: 31 August 2024
Location: Cape Tow
Duties and Responsibilities
- 2nd and 3rd Line IT Support
- The building, configuration, and implementation of end user devices
- Creation and deletion of users on the CFM domain
- Timely resolution of SLA based calls logged on behalf of the users via the Helpdesk
- First line support of internal development applications
- Advanced troubleshooting of problem machines/software
- Maintenance of security software
- Audio visual equipment support
- Configuration of new technologies
- Ad hoc duties as they arise
- Working hours 08h00 – 17h00 (Flexibility does apply) with possible after-hours work
Ideal Experience
- Strong troubleshooting skills
- Root cause analysis
- Documenting resolution to problems.
Ideal Qualifications
- Relevant qualification, B-Tech / Bachelor’s degree in IT
- MCSE certified.
- A+ certified.
- Most Important Attribute
- Willing to learn and continue your education in the IT field.
- Communication skills, both written and spoken.
- Active listening to properly understand and troubleshoot problems.
- Systems Knowledge
- Microsoft Office Suite
Job Specification
Desktop Engineer Trainee – June 2024.pdf (146.85 kb) – 2024-06-10 2:40:14 PM
