Jobs

Switchboard Operator and Receptionist: The Foschini Group

The Foschini Group is currently looking for a Switchboard Operator and Receptionist, the position is based in Parow East

Closing date: 07 June 2024

Location: 340 Voortrekker Road, Parow East, 7500, ZA

Responsibilities:

  • Welcoming of visitors in a professional and courteous manner
  • Informing the host of the visitor’s arrival
  • Signing in of visitors, according to the Company procedure

  • Manage queries as they arise in a professional manner, striving for a positive resolution
  • Answer, transfer and execute switchboard calls correctly in a timeous and professional manner

  • Providing an “ultimate” service experience to both internal and external customers
  • Updating of relevant IT systems with customer complaints, compliments, and queries
  • Administration, as and when required
  • Always represent the TFG image and values

Qualifications and Experience:

  • Have a Matric certificate
  • Minimum of 2 year’s relevant working experience in switchboard and reception

Skills:

  • Be PC literate, with Basic Excel knowledge
  • Excellent communication skills, both written and verbal
  • Passionate about customer service 
  • Have good interpersonal skills
  • Accuracy and attention to detail
  • Ability to manage conflict effectively

Behaviours:

  • Achieving Results – Is ‘results’ driven and achieves success by proactively tackling challenges 
  • Adhering to Standards – Ensures quality and compliance in the delivery of their work

  • Meeting Customer Expectations – Consistently delivers exceptional customer service 
  • Planning & Organising – Uses a structured approach to effectively manage tasks 
  • Presenting & Communication – Articulates ideas clearly to different audiences

Related Articles

Leave a Reply

Your email address will not be published. Required fields are marked *

Back to top button