Pragma is currently looking for young graduates to join their team as interns
Closing date: 26 May 2024
Location: Cape Town
We encourage people with disabilities and from diverse backgrounds to apply.
The novice technical support representative will handle customer calls, offering expert guidance and advice. The ideal candidate must possess robust customer service skills and feel at ease applying them in a high-volume call setting.
Responsibilities include addressing customer concerns, handling complaints, and responding to inquiries in a professional and empathetic manner. Additionally, representatives should have the ability to explain technical aspects to customers using easily understandable language.
Minimum Requirements
- Diploma in IT / Computer science or Business Administration
- Unemployed
- 18-34 years of age
Duties & Responsibilities
- Update and create product documentation (e.g. user guides)
- Package technical resolutions into easy-understandable posts that can be shared with community of users
- Assist with customer tickets and investigations
- Assist with helpdesk administration
- Assist with helpdesk master data cleanup
