The Junior Sales Administrator, will play a key role in driving growth, profitability and shaping the company position as a market leader in the industry.
Closing date: Not specified
Location: Cape Town
As our Junior Sales Administrator at Mama Money you will:
- Manage agent queries and assist in investigations and outcomes with the help of other supportive stakeholders.
- Manage sales processes and controls within key strategic projects within the sales team.
- Manage expense allocation processes with various stakeholders.
- Manage agent onboarding and assist in training processes on various systems.
- Manage agent offboarding and processes.
- Assist with all new product roll out testing and troubleshooting.
- Coordinate and assist in field activations, outreaches and events.
- Assist in agent reward and happiness projects.
- Assist in market research and executing agent surveys.
- Assist in Agent communications.
- Manage fleet expenses, cell phone contracts and airtime allocations.
- Assist in weekend/monthly agent Incentive coordination.
- Be present in the field.
- Assist in Marketing material distribution and controls.
- Report directly into the Sales Operations Manager
In your first 90 days at Mama Money you will:
- Get to know the team – from senior positions to field agents. Everyone matters.
- Travel to key destinations in Cape Town to understand our environment/operation, our competition and our customers.
- Manage all administrative processes to key projects.
- Manage support agent queries process efficiencies and controls.
- Assist in agent recruitment, onboarding, offboarding and training processes.
- Have a good understanding of our product and value proposition compared to competitors.
- Drive agent education and feedback to Customer Growth.
- Work on various systems and agent management tooling.
It would be a bonus if:
- It would be a bonus if you have experience working within the fintech space or at a rapidly scaling startup, as this will provide additional insights and familiarity with the industry landscape.
- It would be a bonus if you have worked with sales teams and dynamics.
- It would be a bonus if you understand the different regions of South Africa.
