Apply with grade 12: Clerk wanted at AVBOB

AVBOB IS looking for a customer oriented individual with excellent communication skills to join Retentions team focusing on new business validation.

Closing date: Ongoing

Location: Centurion


You will be responsible for making courtesy calls to clients and on-boarding new policy holders to update and correct policy holders with the aim of improving the credibility of information received, providing an after-sale, customer experience and persistency on the new business portfolio.

  • Contacting clients to confirm their uptake of the policy.
  • Refer cancellations of policies to the relevant personnel.

  • Verifying client personal details and policy details against information on the system.
  • Requesting and completing full ID numbers of all members’ and beneficiaries on the policy.

  • Confirming banking details, debit order, salary and commencement date of the policy.
  • Facilitate client requests for the addition or removal of lives and benefits and the amendment of premiums with the relevant insurance agent.

  • Conduct change of payment methods and confirmation of banking details.
  • Capture new banking details, reload debit orders and perform same day. deductions upon request from clients.
  • Respond to SMS and email communication from clients.


  • Grade 12
  • 2 – 3 years experience in Long term insurance

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