This role provides administrative support to the RMRS team.
Closing date: Ongoing
Location: MI Regional Office Cape Town, Arthur’s Road, Western Cape, South Africa, South Africa VIEW ON MAP
KEY RESPONSIBILITIES:
- Responsible for supporting the Senior RMRS Revenue Manager, RMRS SSA in maintaining the cost recoverable model of the department, ensuring P&L is balanced at year end.
- Responsible for delivery of all admin tasks related to hotel onboarding and contracting, including provision of initial proposal templates, through to tracking of legal agreements.
- Responsible for ensuring RMRS SSA portfolio details are updated within the relevant MI systems monthly.
- Responsible for monthly RMRS SSA billing process, ensuring all billing is submitted in an accurate and timely manner.
- Responsible for reconciliation of expenses for the entire RMRS SSA team, maintaining a monthly report out to the Senior RMRS Revenue Manager.
- Responsible for maintaining accurate P&L projections for the upcoming 24-month period, again reporting out to the Senior RMRS Revenue Manager monthly.
- Responsible for maintaining the generic Systems Inbox, allocating tasks according to available resources.
- Responsible for generation & communication of monthly portfolio reporting – such as promotion uptake and performance, key segmentation drivers, RevPAR performance and Rate Parity status.
- Responsible for task management as and when required – such a facilitating training rollout or ensuring system deployment tasks are clearly outlined and accessible to the team members.
- Responsible for supporting the Senior Revenue Managers in ensuring that inventory coverage is always provided for all contracted hotels, including across holiday dates and training commitments.
- Responsible for diary management for the Senior RMRS Revenue Manager, ensuring hotel onboarding, introductory associate meetings, travel dates and team holiday dates are accurate and well planned. Coordinates all travel and hotel accommodation arrangements.
- Responsible for all team meetings, social events, training, and subsequent invoicing / associate relations planning.
- Responsible for supporting the Senior RMRS Revenue Manager, RMRS SSA, in targeting new properties to bring into RMRS SSA and thus ensuring the continual growth of the team.
- Performs basic tasks: organisation, analysis, auditing, budgeting, forecasting, research, report generation and diary management.
EDUCATION & EXPERIENCE
- Matric or equivalent experience
SKILLS & KNOWLEDGE
- Possesses ability to build and maintain strong relationships with key stakeholders.
- Previous experience with administrative tasks would be useful however is not essential.
- Possess excellent knowledge of Outlook, Word, PowerPoint, and Excel.
- Possesses strong deductive reasoning as well as attention to details and follows through to conclusion.
- Has strong communication skills, both verbal and written.
- Possesses strong organisational skills in tasks management and can work independently in a multi-task environment.
- Is customer focused and enjoys problem solving and can make sound decisions with minimal supervision.
- Demonstrates ability to influence change and decisions.
- Possesses excellent telephone communication skills and the ability to manage and balance own time
- Strong communication skills (verbal, listening, writing) and strong customer and associate relation skills
- Ability to develop and maintain relationships e.g., associates, customers, vendors
COMPETENCIES
Adaptability
- Advocates and demonstrates continuous improvement by adjusting to new ways as conditions and priorities change which may include learning new skills.
- Takes initiative by being a part of the solution and assisting in the resolution of issues/problems resulting from change.
- Able to work with different levels of management and management styles as needed in position.
Communication
- Keeps work group informed, speaks and writes clearly and concisely.
- Actively listens to others recommendations while seeking clarification and offering alternatives as appropriate.
- Communicates in a timely, proactive manner, receives directions and feedback well.
