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Call Agent post available: Nedbank

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Nedbank has an exciting opportunity for a Call Agent and inviting interested candidates to apply.

Closing date: Not specified

Location:  Johannesburg, ZA

As a call centre agent at Nedbank, you will be responsible for:

  • Answering calls from clients and providing them with accurate and relevant information about our products and services.

  • Generating leads and offering solutions that meet the clients’ needs and expectations.
  • Escalating unresolved queries to management and following up on the status of the cases.

  • Adhering to the daily schedule, targets, and service level agreements.
  • Participating in culture building initiatives and corporate social responsibility activities.

  • Keeping abreast of legislation, industry changes, and risk standards that impact your role.
  • Improving your personal capability and staying updated with developments in your field of expertise.

Minimum Requirements

  • NQF Level 4 or Higher in Banking, in a Banking, Sales, Marketing, Financial or Business-related
  • Must have minimum FAIS 120 Credits
  • 1-2 years’ sales experience within a Contact Centre or Banking environment

  • 1-2 years’ Contact Centre or Banking experience necessary 
  • You also need to have excellent communication skills, people skills, problem-solving skills, and a passion for customer satisfaction.

  • Clear ITC and Criminal Record a must
  • Basic computer knowledge
  • Good Command of English, written and spoken
  • Basic Numerical Ability

Working Hours

  • You must be prepared to work an eight-hour shift a day, as well as weekends and public holidays (if needed).

Technical / Professional Knowledge

  • Administrative procedures and systems
  • Relevant regulatory knowledge
  • Relevant software and systems knowledge

  • Business writing skills
  • Banking knowledge
  • Banking procedures

  • Cluster Specific Operational Knowledge
  • Business principles
  • Business terms and definitions
  • Governance, Risk and Controls

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