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Office of the Pension Funds Adjudicator: ICT Internships 2024

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JOB OVERVIEW

The Office of the Pension Funds Adjudicator (OPFA) is recruiting and invites applications for the vacancy: ICT Internship for 2024.

Closing date: 02 February 2024

Position : ICT Internship (X1)
Position status : 12 months
Reporting line : ICT Senior Manager

Location : Pretoria, Ashlea Gardens

Remuneration: OPFA offers market related remuneration commensurate to the successful candidate’s skills and experience.

ABOUT THE OFFICE OF THE PENSIONS FUNDS ADJUDICATOR

The Office of the Pension Funds Adjudicator (OPFA) is a statutory body established in terms of the Pension Funds Act, 24 of 1956 to investigate complaints referred to it in terms of the Act. The organisation OPFA is based in Ashlea Gardens in Pretoria.

The OPFA believes that to be able discharge its responsibilities, people should be at the centre of the organisation. The OPFA is always looking for highly professional candidates with legal background and drafting skills as well as skilled Administrators.

DUTIES AND RESPONSIBILITIES

▪ Attend to walk in complaints in lodging new complaints. Troubleshooting computer hardware
and software.
▪ Receiving, documenting, and classifying ICT incidents and resolving them in a timely manner.
▪ Ensuring that ICT requests are opened, documented, resolved in a timely manner and closed
in the ticketing system.

▪ Supporting ICT systems.
▪ Managing the ICT change and release management processes.
▪ Keeping the ICT documentation in order (electronic and paper).
▪ Managing ICT projects.
▪ Participating and leading ICT meetings.
▪ Engaging with service providers.

▪ Collecting information to assist with IT audits.
▪ Updating ICT procedures and manuals.
▪ Updating the ICT asset register, warranties, contracts, etc.
▪ Updating the ICT risk register.
▪ Producing the monthly reports (ICT operations, budgets, payments, etc)
▪ Other similar duties as assigned by Supervisor

QUALIFICATIONS AND EXPERIENCE

▪ Tertiary Qualifications (NQF7) in Computer Science or Information Technology or Information
Systems.

KEY COMPETENCIES

▪ Proficiency in MS Office (MS Word, Excel, and Outlook).
▪ Excellent verbal and written communication skills.
▪ Attention to details.
▪ Self-motivated, planning and organising.
▪ Planning and organising.
▪ Resilience.
▪ Ability to analyse, interpret, solve problems and good grasp of ICT terms.
▪ Ability to express complex concepts.

BEHAVIOURAL ATTRIBUTES

The potential suitable candidate must be a creative thinker, passionate about service delivery and be
able to thrive under pressure.

The candidate must be able to display compassion towards members of the public and complainants and have an open-door policy.

Energetic, outcomes and deadlines driven attributes are essential. An influential team player, great communicator, with high levels of integrity and professionalism.

HOW TO APPLY

Interested persons may submit applications, inclusive of academic qualifications and CV to [email protected]. Closing date is 02 February 2024..

The OPFA reserves the right not to make an appointment. If you do not receive any response within a month of the closing date, please accept that your application has been unsuccessful.

Regret correspondence will only be sent to interviewed candidates. The OPFA is an equal opportunity employer and as such, preference will be given to candidates from the designated groups in line with the organisation’s employment equity plan.

Persons living with disability are highly encouraged to apply.


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