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Absa has a vacancy for Officer: Customer Service (Shift Work)

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JOB OVERVIEW

Absa Bank invites qualifying professionals to apply for the job vacancy: Officer: Customer Service (C&B) Shift Work.

Closing date: On-going

Location: Pretoria, Gauteng

JOB PURPOSE

To deliver customer support services to enhance the customer experience through the execution of predefined objectives as per agreed standard operating procedures (SOPs).

ABOUT ABSA

Absa Group Limited, commonly known simply as Absa and formerly the Amalgamated Banks of South Africa (ABSA) until 2005 and Barclays Africa Group Limited until 2018, is a multinational banking and financial services conglomerate based in Johannesburg, South Africa and listed on the Johannesburg Stock Exchange. 

With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.

Bring your possibility to life! Define your career with us!

KEY RESPONSIBILITIES

Providing customer service and support: Answer inbound calls and respond to written queries timeously.

Managing all queries through to resolution ensuring that first call resolution is adhered to at all times. Resolve all complaints within agreed service level timeframes

Strict adherence to risk and compliance: Authenticate existing and third party customers and meet security measures, also in accordance to the National Credit Act. Strictly adhere to all risk and governance policies and procedures.

Self-development: Owning and being proactive about own training and development. Working on shift contract . Shift schedule will be allocated . 

MINIMUM REQUIREMENTS

Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)

HOW TO APPLY

Join us on this exciting journey to develop your skills and make a meaningful impact in the world of banking.

You apply online for this exciting opportunity. Please click on the link below to view further detail and/ or apply. Absa Bank Limited is an equal opportunity, affirmative action employer.


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