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Standard Bank Group is recruiting: Universal Banker Level 1 [x5 posts]

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JOB OVERVIEW

Standard Bank Group is hiring and invites qualifying professionals to apply for the vacancy: Universal Banker Level 1 [x5 posts].

Closing date: On-going

Location: various locations in South Africa

JOB PURPOSE

To take demand from personal customers for any banking matters ranging from product questions to customer account activities (e.g., opening accounts, statements, debit order information, etc.), whilst forming an accurate assessment and understanding of that demand in order to act on it in a one-and-done manner that consistently delivers what matters to the customer within product and legislative (e.g., FAIS) parameters.

ABOUT STANDARD BANK

Standard Bank Group Limited is a major South African bank and financial services group. It is Africa’s biggest lender by assets.

The company’s corporate headquarters, Standard Bank Centre, is situated on Simmonds Street, Johannesburg.

As Africa’s largest bank, we’re proud of our 160 year history of driving Africa’s growth and excited for the innovations to come as we build Africa’s future.

DUTIES AND RESPONSIBILITIES

In addition, you will complete a qualification in Banking at an NQF level 5.  This will enable you to become FAIS accredited and access banking employment across South Africa.

Designed to help you gain valuable work experience you will have a unique opportunity to gain proficiency in the following:

  • Understanding the full value chain of Banking
  • Build strong Sales and Service Skills
  • Analyse and Process information
  • Understanding the Financial and Regulatory framework
  • Understanding Customer Demands and providing appropriate solutions

  • Resolving clients inquires
  • Building relationships
  • Prioritise and plan own workload and time management.
  • Ensure all correspondence and other communication is attended to professionally and promptly to ensure a consistently high standard of sales and service.
  • Telephone and email etiquette

QUALIFICATIONS

  • National Certificate in Banking (NQF5 FAIS recognised qualification)

EXPERIENCE

  • Branch Operations
  • 1-2 years Relevant FAIS qualification and experience. If no FAIS experience, would then need to operate under supervision.
  • Previous experience in branch banking or contact centre environment with good understanding of bank processes, policies and products.

SKILLS AND ATTRIBUTES

Behavioural Competencies

  • Generating Ideas
  • Exploring Possibilities
  • Providing Insights
  • Adopting Practical Approaches
  • Convincing People

Technical Competencies

  • Banking Process & Procedures
  • Client Acceptance & Review
  • Application & Submission Verification (Consumer Banking)
  • Customer Understanding (Consumer Banking)
  • Product Knowledge (Consumer Banking)

AVAILABLE VACANCIES

Universal Banker (Level 1)

Universal Banker (Level 1)

Universal Banker (Level 1)

  • Location: Tokai Road 30, Cape Town, WC, ZA
  • Business segment: Personal & Private Banking
  • Type of Employment: Full-time

Universal Banker (Level 1)

  • Location: Beacon Way, Plettenberg Bay, WC, ZA
  • Business segment: Personal & Private Banking
  • Type of Employment: Full-time

Universal Banker (Level 1)

  • Location: Shop 1, Somerset Mall, Value Ring Road, Somerset West, Cape Town, WC, ZA
  • Business segment: Personal & Private Banking
  • Type of Employment: Full-time

APPLICATIONS

Please click on the links below to view more and/ or apply directly on the Standard Bank careers portal.


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