Bongani Parker has 4 years experience writing and curating verified entry-level jobs, internships, bursaries and career resources for South African youth. Every month, Scholarly Africa reaches at least 1 million job-seekers in South Africa alone.
JOB OVERVIEW
Lancet Laboratories is recruiting and invites suitably qualified candidates to apply for the vacancy: Contact Centre Agent [x2 posts].
Closing date: 23 November 2023
Locations: Richmond Johannesburg
An opportunity has presented itself to appoint a suitably qualified candidate into the position of Contact Centre Agent. This is a permanent position.
Job Purpose
This post holder is responsible for handling calls from new and existing customers regarding a variety of requests, using their knowledge of products or services as well as great customer service skills. Provide support and offer information as needed to keep customers satisfied and retain business.
ABOUT LANCET LABORATORIES
Lancet Laboratories SA is one of the leading pathology laboratories operating throughout South Africa, providing vital diagnostic and monitoring pathology services in 9 provinces.
Cerba-Lancet Africa is a joint-venture between Cerba Healthcare of France and Lancet Laboratories of South Africa.
Cerba Lancet Africa provides services to Botswana, Gabon, Ghana, Kenya, Mozambique, Rwanda, Nigeria, Eswatini, Tanzania, Uganda, Zimbabwe and Zambia.
MINIMUM REQUIREMENTS
Education
- Grade 12 or relevant NQF level 4 qualification
- Tertiary Education in Finance/Accounting/Business Administration preferred
Experience
- > 1 Year relevant working experience (Debt Collection)
Relevant Job Knowledge
- Computer literate
DUTIES AND RESPONSIBILITIES
• Ensure all queries are successfully resolved making sure that possible dates of payments are always obtained on outstanding accounts to assist in meeting departmental targets
• Escalate all unresolved queries to back office, team leader/supervisor/manager for further investigation
• Ensure effective communication to clients, delivering high level of call centre service and telephone etiquette
• Record all client profiles on script and Meditech to ensure records move within the strategy
• Must display excellent knowledge on the medical aids and private book to ensure resolution on queries
• Monitor own after call work time to ensure call answering service levels are always met
• Ensure that there are no issues/complaints due to process deviations
• Process problems to be identified and solutions to be recommended
• Maintain confidentiality of patient’s personal data and other information to protect the privacy and integrity of the organisation.
COMPETENCIES
Ability to use own initiative
Attention To Detail
Communication
Flexibility
Problem solving
Stress management
Telephone etiquette
Drive (includes energy and stamina) linked to achievement motivation
Ability to handle sensitive and confidential information
Ability to work independently as well as in a group
HOW TO APPLY
Compensation is commensurate with qualification and experience level.
Lancet Labs is committed to providing a safe working environment for employees, patients, clients, visitors and members of the public with whom we interact regularly.
Bongani Parker has 4 years experience writing and curating verified entry-level jobs, internships, bursaries and career resources for South African youth. Every month, Scholarly Africa reaches at least 1 million job-seekers in South Africa alone.
