Cross Border Controller job vacancy at DHL (South Africa)

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DHL Global Forwarding (South Africa) (Pty) Ltd invites qualifying professionals to submit applications for the job vacancy: Cross Border Controller.

Location: Johannesburg, Gauteng, South Africa


Global Forwarding Freight – South Africa has an opening for a Cross Border Controller where you will co-ordinate, control, plan and manage all aspects within the road freight cross-border (Import, Export & Bonded Transit) transportation. Join us now in connecting people and improving lives.


We offer:

  • Opportunities in a global company where you can contribute your ideas and skills to move towards our shared goals.
  • Possible further career development
  • Competitive salary


Deutsche Post DHL Group is the world’s leading logistics and mail company. We’re one of the world’s largest employers, operating in over 220 countries and territories.

We’re Europe’s largest postal service, partner for eCommerce and pioneers in secure digital communication. We’re number one in contract logistics and international express delivery, and a leader in the forwarding business.

Join us and you’ll be working for a global company that’s focused on service, quality, and sustainability, and using the power of global trade to connect people and improve lives.

And not just for our customers, but for every member of our Group too.


In this Cross Border Controller position

  • You will understand & process Road Freight shipment requests and execute such request expertly.
  • You will arrange bookings based on customer requirements with the most qualified & cost-efficient transport supplier, capable of executing the shipment requirements.

  • You will register shipments on CW1 & SALOODO! Within the specified timeframes (1 hour) after receiving shipping instructions
  • You will process shipping documentation acquired from customers in the most adequate way to allow DHL CDZ to efficiently & effectively customs clear the shipment within the specified time frame (3 hours)

  • You will ensure all shipping documents related to the file are accurately named and stored on eDOCS, following stated document management best practices.
  • You will ensure all ACR’s & WIP’s are loaded onto registered file at time of registration.
  • You will ensure all files are properly billed out within the acceptable time frames following best billing practices & ensuring accepted GP margins are maintained.

  • You will co-ordinate movement of cargo within required/stipulated time frames in order to meet customer needs.
  • You will manage and monitor all parties in the supply chain of the shipment (Shipper, Carrier & Agents).

  • You will develop and maintain relationships with suppliers and customers and prepare specific customer reports whenever required.
  • You will support the Head of Road Freight with negotiation & maintenance of supplier rates and contracts, new/change of systems, directives.

  • You will receive and accept transport orders from customers and nook shipment with transporter on time. Follow up acquittals for RIT/RIB shipments.
  • You will follow up PODs (proof of delivery) with transporters and arrange collection / packing of customer cargo.

  • You will supply carrier with transport order instructions, CW1 reference No. & SALOODO! Shipment No.
  • You will send Pre-alerts to customer & destination offices and agents.
  • You will invoice shipment based on estimate or rate agreements.
  • You will produce thorough and accurate documentation ensuring customer satisfaction and compliance to regulations.

  • You will participate within the department with regards to industry or regulation changes.
  • You will carry out identification of Hazardous Cargo and ensuring the cargo is transported under the right regime.
  • You will follow up Standard Operating Procedures (general or customer specific).


  • Matric
  • 3 – 5 years’ experience in related field


The following documents are required when applying:

  • CV.
  • Certified ID Copy. 
  • Certified Copy Matric Certificate.


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