Centlec (SOC) Ltd is recruiting for Enquiry Officer [x6 posts] | APPLY WITH GRADE 12

TABLE OF CONTENTS

JOB OVERVIEW

Centlec (SOC) Ltd is recruiting and invites qualifying candidates to submit applications for the job vacancy: Enquiry Officer [x6 posts].

Closing Date: 06 October 2023

Please note that if you do not receive any correspondence from this organisation, regarding your application, within 30 days after the closing date of this advertisement, you should regard your application as unsuccessful.

ABOUT CENTLEC

Centlec (SOC) Ltd is currently the license holder and distributes electricity to over 186, 858 customers in the area of Mangaung, Kopanong and Mohokare.

Centlec (SOC) Ltd was established as a municipal entity wholly owned by Mangaung Metropolitan Municipality.

Centlec was established in terms of the Municipal Systems Act, 2000 and the Companies Act, 1973 and it is obliged to comply with the provisions of the Municipal Finance Management Act, 2003.

The entity is governed by the Board of Directors, duly appointed by Mangaung Metropolitan Council from time to time and its day to day business is conducted under the stewardship of the Chief Executive Officer (CEO) and Executive Committee directly accountable to the Chief Executive Officer.

QUALIFYING REQUIREMENTS

Qualifications

• Grade 12 certificate and certificate in Computer Literacy
• Microsoft Office

Experience

• One to two (1 -2) years relevant experience

Skills and attributes

• Checks against standards and regulations;                  
• Understands and able to communicate the entity’s priorities;
• Knowledge of the issues impacting service delivery.

• Knowledge of standard operating procedures.
• Knowledge of computer literacy.
• Knowledge of Centlec policy and Health & Safety Act.

DUTIES AND RESPONSIBILITIES

The successful candidate will be responsible for the following:

• Receive and handle enquiries/ complaints related to  power outages                                             
• Receive power disruption or failure enquiries / complaints via the telephone/ radio.
• Capture the oomplaints on the Batho Pete system (Customer details, nature of complaint).

• Forward the complaint of the customer to the relevant personnel (Electrician / Trade worker) for investigation.
• Capture information from Electrician / Trade worker onwhatwasdonetoresoNetheprobem.
• Compile statistics on power disruptions for the month / annually reports and make graphical representation of the statistics.

• Receive telephonic instructions for the switching on and off of consumers.
• Channel instructions for the switching on and off of consumers to the relevant Electrician / Trade worker on standby.
• Receive feedback from Electrician / Trade worker on standby and write / capture the information

HOW TO APPLY

Applications must be sent to the email address provided and reference must be made against a particular post, be accompanied by a Curriculum Vitae, Certified Copies of Qualifications, a Driver’s License, (where applicable) and Identity Document.

Certification must not be older than six months. An applicant MUST complete the prescribed CENTLEC (SOC) LTD Employment application form(Z83), failure to adhere to the contents of this advert will lead to applications being disqualified.

ALL COST ASSOCIATED WITH AN APPLICATION WILL BE BORNE BY THE APPLICANT.

CENTLEC (SOC) Ltd is an equal opportunity Employer, therefore will take into consideration the objectives of Sec, 195 (1) (i) of the Constitution of the Republic of South Africa, 1996(Act 108/1996) and the Employment Equity Act, 1998(Act 55/1998) in filling of these vacancies.

APPLICANTS MUST NOTE THAT FURTHER CHECKS WILL BE CONDUCTED ONCE THEY ARE SHORTLISTED AND THAT THEIR APPOINTMENT IS SUBJECT TO POSITIVE OUTCOMES ON THESE CHECKS, WHICH INCLUDES SECURITY CLEARANCE, SECURITY VETTING, QUALIFICATION VERIFICATION AND CRIMINAL RECORDS VERIFICATION. APPLICANTS WILL BE REQUESTED TO GIVE THE ENTITY CONSENT TO VERIFY THEIR QUALIFICATIONS, FAILURE WHICH THEIR APPLICATION WILL BE DISQUALIFIED.

The closing date in respect of these positions will be 6th October 2023 g 16H00. PLEASE NOTETHAT APPLICATIONS RECEIVED AFTER THE CLOSING DATE WILL NOT BE CONSIDERED.

CENTLEC RESERVES THE RIGHT NOT TO FILL ANY OF THESE ADVERTISED POSTS. PLEASE NOTE THAT THE ENTITY WILL UNDER NO CIRCUMSTANCES REQUEST APPLICANTS TO PAY MONIES IN ORDER TO BE APPOINTED TO THE ADVERTISED POSITIONS. NO HAND DELIVERED APPLICATIONS WILL BE ACCEPTED.

Human Resources Management Private Bag X14 Bloemfontein 9300

30 Rhodes Avenue Oranjesig Bloemfontein 9301

Telephonic Enquiries: 051— 412 2629/ 2630

Email:     [email protected]    or    [email protected]

PLEASE DO NOT SEND TO ALL EMAILS

CERTIFIED COPIES OF QUALIFICATIONS MUST BE INCLUDED